Hospitality Supervisor

Hospitality Supervisor page is loaded## Hospitality Supervisor locations:
Tulsa, OKtime type:
Full time posted on:
Posted Yesterday job requisition :
JR100526
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* Job Description:

** The Hospitality Supervisor is responsible for leading and overseeing the delivery of first-class hospitality experiences for internal employees and special visitors across company facilities. This role manages a team of Hospitality Coordinators and ensures that meetings, events, and on-site experiences are executed with consistency, professionalism, and attention to detail.
In addition, this role owns corporate travel oversight, including reconciliation, reporting, and analysis of travel activity and spend. While travel booking is handled by a third-party travel agent, the Hospitality Supervisor ensures accuracy, visibility, and accountability across corporate travel—providing leadership with clear insights into usage, trends, and opportunities for optimization.
Unlike customer-facing or business development roles, this position exists primarily to support the internal business, company culture, and employee experience—while ensuring that employees and special visitors feel welcomed, cared for, and respected when on-site. The Hospitality Supervisor establishes standards, processes, and expectations for hospitality and travel services and ensures their team executes reliably every day.
The ideal candidate is a people-focused leader with strong organizational skills, operational discipline, and a passion for creating thoughtful, well-executed experiences.
** Key Responsibilities
**** Hospitality Operations & Experience Delivery
*** Oversee the planning and execution of hospitality services for internal meetings, company events, and special visitors
* Ensure hospitality experiences are professional, welcoming, and aligned with company culture and expectations
* Maintain high standards for presentation, cleanliness, timing, and service quality across all hospitality activities
* Coordinate logistics such as room setup, catering, refreshments, materials, and event readiness
* Anticipate needs and proactively resolve issues to ensure smooth, stress-free experiences for attendees
** People Leadership & Team Management
*** Lead, manage, and support a team of Hospitality Coordinators
* Provide daily direction, task prioritization, and hands-on support as needed
* Establish clear expectations, service standards, and accountability for the team
* Conduct regular one-on-one meetings, performance reviews, and coaching conversations
* Train and onboard new team members to ensure consistency and professionalism
* Foster a culture of hospitality, ownership, teamwork, and attention to detail
** Planning, Scheduling & Coordination
*** Manage schedules, coverage, and staffing needs to support daily operations and special events
* Coordinate hospitality support across multiple departments and facilities as needed
* Serve as the primary point of contact for internal teams requesting hospitality support
* Balance multiple requests and priorities while maintaining service quality and reliability
** Standards, Process & Continuous Improvement
*** Establish and document hospitality standards, procedures, and best practices
* Identify opportunities to improve efficiency, consistency, and experience quality
* Collect informal feedback from internal stakeholders to assess satisfaction and identify improvement areas
* Partner with facilities, administrative, and leadership teams to ensure alignment and support
** Corporate Travel Oversight & Analytics
*** Own the reconciliation of corporate travel activity, including receipts and supporting documentation from the company’s travel agent
* Ensure accuracy, completeness, and compliance of travel-related charges and records
* Track and report on corporate travel usage, spend, and trends across departments and locations
* Develop and maintain dashboards, reports, or summaries to provide leadership visibility into travel activity
* Identify patterns, inefficiencies, or opportunities for improved cost control and policy adherence
* Partner with finance, accounting, and administrative teams to resolve discrepancies and improve processes
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