Front Desk Specialist

Overview

Family & Children’s Services, Oklahoma’s leading community mental health center is looking for a personable, front desk specialist who can provide front desk support services in telephone operations, general front desk operations, client and public engagement, and other related responsibilities. Family & Children’s Services works to heal hurting and abused children, strengthen families, and provide hope and a path to recovery for those battling mental illness and addiction.

• Provide front desk support services in telephone operations, general front desk operations, client and public engagement, and other related responsibilities.

• Requires a high school diploma or the equivalent, preferably with course work office administration, typing, and computer software.
• One year experience in medical office or healthcare with direct patient care/interaction in past 3 years required.
• Must be able to type a minimum of 30 WPM.
• Ability to work effectively with employees and clients under stressful situations; ability to work with agitated, mentally ill and/or substance-abusing public; ability to maintain an effective working relationship with agency employees; ability to maintain a professional manner at all times; and ability to maintain confidentiality.
• Good listening skills.
• Ability to manage multi-line telephone system and other communication technologies.
• Must possess strong computer skills.