Patient Family Representative

Current Saint Francis Employees - Please  to login and apply.

This position is ECB status – requires a minimum number of worked hours per month as needed by the department; limited benefit offerings.

The Patient Family Representative is responsible for greeting patients, families and visitors arriving at the hospital and coordinating communications between hospital staff, patients and their families; serving as an information provider.

High School Diploma or GED.

None.

1 - 2 years related experience.

Advanced computer skills, including Word, Excel and Windows. Proficient with the use of Outlook. Excellent interpersonal skills required. Ability to work with minimal supervision. Ability to demonstrate excellent customer service skills.

Greet patients, families and visitors arriving at the hospital. Works closely with volunteers to ensure that the patient's, families and visitors needs are met. Directs the escorting of the patients, families and visitors by the volunteers throughout the hospital. Information provider for patients, families and visitors. Coordinate communications between hospital staff, patients and their families.

Independent judgment in making minor decisions where alternatives are limited and standard policies/protocols have been established.

Works directly with patients and/or customers. Works with internal customers via telephone or face to face interaction. Works with external customers via telephone or face to face interaction. Works with other healthcare professionals and staff.

None.

This document generally describes the essential functions of the job and the physical demands required to perform the job. This compilation of essential functions and physical demands is not all inclusive nor does it prohibit the assignment of additional duties.

ECB (Emergency Call Basis)

Fridays, Saturdays & Sundays 7:00am - 3:30pm @ Main Entrance

Tulsa, Oklahoma 74136

EOE Protected Veterans/Disability