Patient Access Representative; Nights - Emergency Registration

Patient Access Representative (Nights) - Emergency Registration

Oklahoma State University Medical Center – Tulsa, OK

Salary: $ - $

Employment type:

Full-time

Job function:
Health Care Provider;
Industries:
Hospitals and Health Care

Seniority level:
Entry level

The Emergency Room Registration Representative is accountable for directing patients and visitors, obtaining benefits, eligibility, and authorizations for treatment. The representative will be responsible for entering information to complete the registration, including obtaining signatures and collecting applicable patient liability on accounts, as well as answering incoming calls. Excellent customer service skills are a must. Representatives must have the ability to properly collect, enter, and/or accurately update financial and demographic information into a computer;

maintain patient confidentiality; provide clear and concise information to those who request it; be able to handle multiple tasks at one time; and be detail-oriented. The position tends to be fast-paced at times, and you will be required to perform other job duties as assigned.

• Direct patients and visitors to appropriate departments.
• Obtain and verify insurance benefits, eligibility, and authorizations for treatment.
• Enter patient, demographic, and financial data into the system.
• Obtain necessary signatures and collect applicable patient liability.
• Answer incoming calls and address patient inquiries.
• Maintain patient confidentiality and comply with privacy regulations.
• Perform multiple tasks simultaneously in a fast-paced environment.
• Complete additional duties as assigned.

• High School Diploma or equivalent (required).
• Previous experience in insurance verification, patient access, or a healthcare-related field.
• Knowledge of insurance terminology, plans, and billing processes.
• Strong attention to detail and organizational skills.
• Excellent communication and interpersonal skills, both written and verbal.
• Ability to manage multiple tasks and work in a fast-paced environment.
• Proficient with Microsoft Office Suite and experience with insurance verification or billing software.
• Ability to maintain confidentiality and adhere to privacy and regulatory standards.
• Epic experience is a plus.