Patient Access Liaison

Overview

Ascendis Pharma is a global biopharmaceutical company committed to making a meaningful difference in patients’ lives. Guided by our core values of Patients, Science, and Passion, we apply our Trans Con® technology platform to develop therapies that address unmet medical needs. Our headquarters are in Hellerup, Denmark, with research facilities in Heidelberg, Germany, and additional offices across Europe and the United States.

We are advancing programs in Endocrinology, Rare Disease, and Oncology, and we collaborate with partners on Trans Con-based products in other therapeutic areas and markets.

Position: Patient Access Liaison (PAL) – a field-based role dedicated to providing reimbursement support and clinical education to patients and caregivers. The PAL guides patients and their care teams through the insurance, coverage, and reimbursement process and provides disease state and medication administration education. This highly visible role collaborates with internal stakeholders to ensure timely access to therapies, supports safe and appropriate treatment initiation, and reinforces correct product use.

• Serve as the primary point of contact for patients and caregivers for education and questions related to therapy access and administration.
• Develop and maintain relationships with patients and caregivers via in-person and virtual interactions.
• Assess individual patient needs to develop an action plan that empowers patient and caregiver advocacy using approved resources.
• Educate patients on insurance coverage and the process for obtaining therapy; conduct medication administration training as required once coverage is established.
• Provide information on affordability resources as needed.
• Manage long-term relationships with patients and their care teams by developing a tailored communication plan.
• Collaborate with cross-functional internal teams as needed.
• Partner with Patient Advocacy and attend patient education symposia as needed.
• Partner with Patient Safety and Pharmacovigilance (PV) and Compliance colleagues to report adverse events (AEs) and product complaints.
• Ensure compliance with all relevant regulations and standards.
• Travel up to 50%, including overnight and weekend commitments for advocacy and congresses.

• Bachelor’s degree AND at least 5 years of experience in a direct patient support role, with ability to explain access and reimbursement concepts at the consumer level.
• Clinical/Allied Health degree/licensure preferred, with at least 5 years of clinical experience in pediatrics, endocrinology, neurology, ENT, orthopedics, or related, and 2 years of industry experience.
• Bilingual preferred.
• Experience in product launches for orphan or rare diseases, with ability to learn detailed product and disease information.
• Experience in patient education and understanding of reimbursement obstacles.
• Familiarity with HIPAA guidelines, FDA requirements, and OIG Compliance guidelines.
• Ability to work effectively and autonomously in a team environment and communicate with cross-functional partners.
• Ability to respond quickly and adapt to evolving patient and care team needs.
• Professional, proactive demeanor with excellent interpersonal, written, and verbal communication skills.
• Adherence to all company compliance programs and policies.

• 401(k) plan with company match
• Medical, dental, and vision plans
• Company-offered Life and AD&D insurance
• Company-provided short- and long-term disability benefits
• Pet Insurance and Legal Insurance
• Employee Assistance Program
• Employee Discounts
• Professional Development
• Health Savings Account (HSA)
• Flexible Spending Accounts
• Various incentive compensation plans
• Accident, Critical Illness, and Hospital Indemnity Insurance
• Mental Health resources
• Paid leave benefits for new parents

Salary: The annual base salary for this position is $185,000 - $195,000. Actual salary will vary based on qualifications, skills, and proficiency. Some positions may include a company car or car allowance and eligibility to earn bonuses based on company and/or individual performance.

A Note To Recruiters:
We do not allow external search party solicitation. Presentation of candidates without written permission from Ascendis Pharma Inc HR is not allowed. If this occurs, ownership of these candidates will not be acknowledged.

• Seniority level:
  Mid-Senior level
• Employment type:
  
  Full-time
• Job function:
  Health Care Provider
• Industries:
  Staffing and Recruiting