Interactive Teller Rep​/Video Teller

Join to apply for the Interactive Teller Rep/Video Teller role at WeStreet Credit Union

• Answer video interactive phone calls in a timely and professional manner.
• Be positive and maintain professionalism at all times throughout the interaction.
• Provide resolution to member inquiries regarding account activity and balances, transfer funds between accounts, wire transfers, stop payments, order checks, process checks by phone and debit/ATM card processing.
• Achieve and maintain all required performance goals and quality measurements.
• Must comply with applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control.
• Performs other duties as assigned.

• HS diploma or equivalent.
• 1 to 2 plus years related work experience required in a professional business environment, with financial institution experience preferred.

• Maintain neat and professional appearance.
• Strong oral and written communications skills required.
• Proficiency in the use of Windows and Microsoft Office based programs, required.
• Ability to analyze and solve problems.
• Ability to learn and apply new information or skills.
• Ability to observe and interpret people and situations.
• Ability to perform highly detailed work on multiple, concurrent tasks.
• Proficient technology skills and ability to adapt to new technology.
• Able to demonstrate good communication, customer service, and interpersonal skills.
• Able to work independently and exercise good judgment, initiative, tact and professionalism in representing TFCU with members, managers, staff and vendors.
• Excellent one‑on‑one and group interpersonal skills.
• Ability to define problems, collect data, establish facts and draw valid conclusions.
• Ability to deliver “stage performance” results on a daily basis.

Seniority level:
Entry level

Employment type:

Full-time
Job function:
Finance and Sales
Industries:
Banking