Personal Banker- Retail

Personal Banker – Retail

Location: Tulsa, OK

Final date to receive applications: January 14 2025

Are you ready to make a real difference? At BOK Financial, we’re passionate about supporting our clients and each other. Join us as a Personal Banker and kickstart your career with our industry‑leading Banking Navigator program—a 9‑week training program designed to equip you with the skills, knowledge, and confidence to excel.

The 9‑week Banking Navigator training program will provide hands‑on guidance, virtual facilitation, self‑paced e‑learning, on‑the‑job training, and skill application exercises. Upon graduation, you’ll be fully prepared to thrive as a Personal Banker—knowledgeable, confident, and committed to delivering best‑in‑class service.

• Deliver exceptional client experience and build, expand, and retain long‑term client relationships.
• Resolve moderate to complex client problems while ensuring the highest level of client experience and satisfaction; own and lead efforts to solve client problems and service breaks, escalating issues to leadership when appropriate.
• Perform teller transactions (cash checks, process withdrawals, balances, etc.) while seeking opportunities to deepen client relationships.
• Ensure individual and team ownership of the BOKF brand experience, exercising sound judgment and empowerment in exception scenarios while balancing long‑term effect to BOKF and the client.
• Participate in professional development through training, coaching, and feedback sessions to enhance product knowledge, sales, and client‑relations skills.

• High school diploma or equivalent and a minimum of 3+ years of sales or customer‑service experience; college degree is a plus or equivalent combination of education and experience.
• In‑depth knowledge of consumer financial products and services.
• Strong knowledge of bank retail sales operations and/or contact center operations (phone, email, chat support).
• Working knowledge of banking laws and regulations (Reg E, Reg CC, Reg DD, BSA, HMDA).
• Excellent verbal and written communication skills.
• Excellent problem‑solving, conflict resolution, and basic math skills.
• Strong PC application skills (word processing, spreadsheets) and ability to learn internal systems.
• Ability to manage multiple tasks simultaneously and work in a fast‑paced environment.

Please contact rec with any questions.

The companies in BOK Financial Corporation Group are equal opportunity employers. We are committed to providing equal employment opportunities for training, compensation, transfer, promotion and other aspects of employment for all qualified applicants and employees without regard to sex, race, color, religion, national origin, age, disability, pregnancy status, sexual orientation, genetic information or veteran status.