Director of Lending Services

Overview

In your role as Director of Lending Services
, you will be responsible for the strategic oversight and operational excellence of the Lending Services division, including Loan Operations, Servicing, Credit Administration, and Underwriting. The Director ensures that lending practices are member-centric, compliant, efficient, and scalable, while fostering a culture of service, accountability, and continuous improvement. You will oversee the analysis and underwriting of loan requests, ensuring sound credit decisions and risk mitigation.

You will be responsible for developing and maintaining lending policies and procedures that uphold regulatory standards while driving operational efficiency. As the product expert for consumer lending systems and software, the Director of Lending Services leads system optimization and serves as a key resource for Retail Staff, vendor partners, and members, providing training, resolving issues, and offering ongoing education on lending programs and procedures.

This role also includes responsibility for cultivating and sustaining strong relationships with business partners, vendors, and dealers to support lending growth, innovation, and member value.

What you can expect when you join Oklahoma Central Credit Union:

• Competitive pay - Cha-ching!
• Work-life balance - Your family, hobbies, and life outside of work are important to us!
• 401 (k) retirement plan - You contribute to our future, so we contribute to yours
• Generous PTO and federal holidays - We prioritize what matters
• Community Service - We believe in giving back to the community and you ll receive up to 40 hours of paid volunteer time off

• Lead, mentor, and coach a high-performing team across underwriting, loan operations, and servicing. Set clear expectations, conduct regular performance evaluations, and provide ongoing feedback to support professional growth. Foster a culture of accountability, collaboration, and continuous improvement throughout the Lending Services division.
• Oversee daily lending operations, including underwriting and loan servicing, to ensure efficiency, accuracy, and compliance with internal policies and external regulations. Manage workload distribution and ensure timely decision-making on loan applications and servicing requests. Drive process improvements to enhance member experience and operational throughput.
• Support the implementation of organizational strategic initiatives related to lending. Collaborate with vendors and internal stakeholders to develop and deploy lending projects and service standards. Serve as the product expert for consumer lending systems and software, ensuring optimal system performance and user adoption.
• Underwrite consumer loan applications, both direct and indirect, across the Credit Union. Monitor performance of dealership and vendor partnerships, generating insights and reports to identify growth opportunities and resolve service challenges. Collaborate cross-functionally to streamline approval timelines and elevate partner satisfaction. Monitor risk levels and credit quality of loan portfolios.
• Monitor credit quality and risk levels across loan portfolios. Identify trends and emerging risks and recommend adjustments to underwriting standards or portfolio strategies to maintain sound credit practices.
• Ensure full compliance with lending regulations and internal controls. Develop and revise procedures in response to regulatory changes or new program requirements. Maintain documentation and audit readiness across all lending functions. Update and maintain lending procedures, matrix guidelines and pricing.
• Analyze lending trends and member feedback to recommend enhancements to products, pricing, and operational processes. Support cost-efficiency initiatives and continuous improvement efforts.
• Maintain and update lending procedures, pricing matrices, and underwriting guidelines to ensure consistency, clarity, and compliance.
• Communicate new programs and changes to guidelines and procedures to retail services staff and training department.
• Maintain acceptable risk and internal control standards.
• Keep management informed regarding key operational issues…