PT - Roadside Assistant - Call Center

Position: PT - Roadside Assistant - Call Center $14.50
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** Job Description
** Available shifts 10:00 am to 2:00 pm & 5:00 pm to 9:00 pmWe are hiring Roadside Assistance Agents to support customers when vehicle issues arise. This role handles inbound calls, routes requests through an automated call system, and coordinates assistance to get drivers back on the road quickly and safely.

This position supports our travel business and requires availability for morning and evening shifts, as well as weekends and holidays. Ideal candidates are comfortable in a fast-paced call center environment, communicate clearly, work well with multiple systems, and stay focused while handling various customer needs.
* Resolve problems or perform prompt sales, handling customer correspondence via postal mail, email, and faxes, and review reports of customer activity to ensure accuracy in operations and sales processes
* Accurately convey information about the company and the company’s offerings to our customers
* Assist customers in the selection and reservation of vehicles that meet their specified requirements
* Respond to inquiries regarding existing reservations, open RAs, and complaints
* Provide customer feedback to management to drive product, process, and operational improvements
* Promote and maintain a flexible, cooperative, team-oriented, and customer-focused attitude within and between departments, customers, and outside vendors

Requirements:
* Must be available to work multiple schedules that include weekends & holidays
* Experience in an inbound call center and/or automotive-related business is a solid plus
* Excellent verbal and written communication skills
* High degree of comfort using computerized order processing systems
* Intermediate typing and data entry skills
* Proven ability to use solid reasoning and problem-solving skills
* Detail-oriented with effective organization and follow-through skills
* Need to be flexible and have the ability to multitask and embrace change
* Proficiency in Google Suite, including Word & Excel
* Self-motivated, with excellent organizational skills and attention to detail
* Ability to function in a fast-paced environment under short time constraints

We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. Accordingly, all members of society, irrespective of age, gender, disability, sexual orientation, race, religion, or belief, are encouraged to apply to join our team. All employment decisions, including hiring, promotion, discipline, and discharge, will be based on merit, competence, performance, and business needs.
** Europcar Mobility Group
** Europcar Mobility Group es un actor global de la movilidad, con 75 años de experiencia en servicios de movilidad y una posición de liderazgo en Europa. «Ayudamos a cambiar la forma en la que te mueves» es la frase que nos define y que nos une.

Ofrecemos a particulares y empresas una amplia gama de servicios de alquiler de coches y furgonetas, ya sea por unas horas, unos días, una semana, un mes o más, a demanda o por suscripción, apoyándonos en una flota de más de 250.000 vehículos, equipados con los últimos motores, incluyendo una proporción cada vez mayor de vehículos eléctricos.

Nuestras marcas responden a necesidades, casos de uso y expectativas diferenciados:
Europcar, líder mundial en alquiler de coches y furgonetas o camiones ligeros, con un posicionamiento premium, Goldcar, líder en la prestación de servicios de alquiler de coches de bajo coste en Europa, y Fox-Rent-A-Car, uno de los principales actores en el mercado de alquiler de coches en EE.UU., con un posicionamiento de enquilibrio en la «relación calidad-precio».  La satisfacción de los clientes está en el centro de la ambición del Grupo y de nuestros más de 8.000 empleados, en todas partes donde ofrecemos nuestras soluciones de movilidad y gracias a una sólida red presente en más de 130 países.

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