Assistant Director of International Student Relations

ABOUT US

Oral Roberts University is a Christian University located in Tulsa, Oklahoma. As a globally recognized, Holy Spirit-empowered University, we develop whole leaders for the whole world through a Unique Whole Person education. Students come to ORU not to stay in their faith but to GROW in faith and to become the Spirit-empowered leaders they are called to be. Faculty, staff, and students must adhere to the Code of Honor Pledge for ORU.

CURRENTLY ACCEPTING APPLICATIONS FOR ALL POSITIONS UNTIL FILLED.

- FULL TIME

In support of Oral Roberts University's mission and international enrollment growth goals, this role leads the end-to-end first-year undergraduate international student onboarding experience - from deposit (enrollment fee paid) through the end of the first academic year - with a strong focus on immigration compliance, operational excellence, and first-year retention.

The Assistant Director of International Student Relations & First-Year International Student Onboarding role manages day-to-day International Student Center (ISC) operations for first-year international students and serves as a Designated School Official (DSO), providing immigration guidance to support successful F-1 visa outcomes and ongoing compliance.

• Serve as a Designated School Official (DSO) for the University.
• Review financial guarantee forms and required financial documentation.
• Produce initial I-20 forms for new undergraduate international students in SEVIS and enter immigration information in required systems.
• Manage SEVIS records for first-year students; maintain current knowledge of U.S. immigration laws and F-1 regulations.
• Send I-20s with clear instructions; manage deferrals and related communications.
• Counsel new F-1 students to support visa success and early compliance after arrival.

• Own first-year success monitoring from deposit to arrival through the end of the first academic year.
• Monitor enrollment, registration, and at-risk alert data; proactively identify trends and individual student risk.
• Coordinate outreach and intervention in partnership with Student Accounts, Academic Advising and other campus teams.
• Track intervention activity, timelines, and outcomes to ensure follow-through and accountability.
• Monitor, analyze, and report first-year success metrics to achieve or exceed assigned KPIs.
• Administer and analyze student experience surveys (pre-arrival, orientation, first-year, and term-to-term) implement improvements.
• Provide 1-1 early-term engagement tied directly retention and transition success.

• Own and operationalize the recruiter-to-ISC process (for first-year undergraduate international students).
• Maintain accurate, real-time student status through CRM and related tools to ensure timely professional communication and reduce work cycle times.
• Define and enforce:
  • Complete file criteria for an I-20
  • Return/deficiency criteria
  • Escalation pathways
  • Exception handling

• Guide first-year students through visa preparation (i.e., DS-160/SEVIS fee guidance, readiness steps) using standardized resources and workshops.
• Provide mock interview preparation through trained student-worker/part-time support; personally support complex cases and escalations.
• Coordinate arrivals, international orientation, and initial acclimation in partnership with international admissions, student services, and events teams.
• Support first-year students' initial critical needs and transition into U.S. systems and ORU campus life.
• Coordinate onboarding milestones related to housing and enrollment/registration readiness with campus partners.

• Manage daily ISC operations serving first-year international students, including walk-in support and hospitality.
• Supervise assigned student workers, building training, workflows, and delegation structures to ensure consistent coverage and service.
• Support the end-of-term open house and I-20 travel signature hospitality event.
• Lead first-year transportation/logistics services through support staff (as applicable), including:
  • Arrival transportation
  • Banking/phone setup support
  • Essential shipping
  • Immunizations
  • SSN-related support (when applicable)

• Proactively plan and improve processes to scale service and compliance across peak seasons.
• Build and maintain:
  • SOPs, checklists, templates, and documentation
  • Workflow queues and case management practices to prevent missed students and ensure visibility/prioritization.
• Build a student-worker/part-time support model to handle repeatable coaching/logistics, reserving the Assistant Director's time for:
  • Compliance decisions
  • Escalations
  • High-impact interventions.
• Create maintain peak-season coverage plans (cross-training, surge protocols, and predictable staffing models).