Senior Trainer, Onsite - Glace Bay, NS

Senior Trainer, Onsite - Glace Bay, NS page is loaded## Senior Trainer, Onsite - Glace Bay, NS locations:
CAN, Glace Bay, NStime type:
Full time posted on:
Posted Yesterday time left to apply:
End Date:
January 31, 2026 (13 days left to apply) job requisition :
R1698393

Job Title:

Senior Trainer, Onsite - Glace Bay, NSJob Description The Trainer is responsible for delivering client focused training to address the new hire, product update and recursive training requirement in support of client programs to ensure superior workforce preparation with best in class service and delivery. This position requires attaining and maintaining certification in the Trainer Certification Program, provides mentoring to Program Ready Trainers, curriculum review and modification as needed, and evaluation of training programs using various feedback methods.
** A NEW CAREER POWERED BY YOU**,” “
** Best Company Culture**,” and “
** Best Companies for Career Growth**”As a Sr. Trainer, you’ll join an organically diverse team from 70+ countries where ALL members contribute and support each other’s success and well-being, proudly united as “game-changers.” Together, we help the world’s best-known brands power a world that works through exceptional customer experiences and tech-powered innovation. And due to continued growth, we’re looking for more talented game-changers to join our purpose, people as passionate about providing outstanding customer experiences as we are.
** CAREER GROWTH AND PERSONAL DEVELOPMENT
** This is a great opportunity to reimagine an all-new career journey and develop “friends for life” at the same time. We’ll give you all the training, technology, and continuing support you’ll need to succeed. Plus, at Concentrix, there’s real career (and personal) growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That’s why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you’ve always envisioned.
** WHAT YOU WILL DO IN THIS ROLE
** As a Sr. Trainer, you’ll:
* Responsible for day-to-day functional direction of agents within the program training classroom environment, including student progress monitoring for the duration of training, providing coaching and developmental feedback and readiness recommendations
* Utilize effective presentation and facilitation skills including creative training techniques and adult/accelerated learning techniques using a variety of training delivery modalities in a classroom environment
* Prepare and present training materials through classroom learning, hands-on demonstrations, and supporting activities
* Accountable for achieving individual training performance metrics
* Support and partner with Operations to transition agents from training to production environment, ensuring competency levels meet business needs (where required)
* Maintain relevant product knowledge for each account by taking calls, attending client and cross functional meetings (as needed), and side by side observations
* Ensure effective, consistent communication with managers, peers, and other resource groups, including day-to-day informal interaction with clients
* May support Instructional Design team in designing and developing training materials for various instructional delivery methods including computer-based training, interactive, classroom training, and written job aids
* Measure the effectiveness of training programs using various feedback methods – focus groups, interviews, and surveys that will lead to enhancement of training resources and programs based on results of evaluation
* Recommend curriculum modifications to Training Manager/Supervisor based on internal customer feedback and/or Training Needs Analysis
* Participate and contribute to continuous learning culture by maintaining engagement on change management, product and services releases, policies, processes, and procedures
* Deliver expert customer experiences…with a smile.
** YOUR QUALIFICATIONS
** Your skills, integrity, knowledge, and genuine compassion will deliver value and success with every customer interaction. Other qualifications…