Customer Support Specialist Customer Success · Stockholm

Our mission

Sweetspot is the data-driven caddie for golf managers and players. We help golf facilities make smarter, data-backed decisions that improve operations, grow revenue, and elevate the player experience. With a comprehensive platform spanning bookings, subscriptions, dynamic pricing, and more, we’re quietly disrupting an industry steeped in tradition, one insight at a time.

We’re looking for a Customer Support Specialist to help ensure our clients get the most value out of Sweetspot’s platform. In this role, you’ll be the first point of contact for many of our customers, helping them navigate the system, solve issues, and ensure their day-to-day operations run smoothly.

You’ll work closely with clients as well as our product and tech teams, helping translate customer needs into feedback and improvements for the platform. This is a hybrid role based in Stockholm, with most of your time spent at our HQ.

• Ensure our clients receive fast, clear, and helpful support when using the Sweetspot platform
• Help golf facilities successfully manage their bookings, pricing, and operations through the system
• Contribute valuable product feedback by identifying bugs and feature requests from customers
• Help improve and systemise internal support processes and documentation
• Support the continuous improvement of how Sweetspot serves and communicates with clients

• Handle incoming support tickets and help clients troubleshoot issues in the system
• Guide clients on how to best use Sweetspot’s features and tools
• Report bugs and product feedback to our tech and product teams
• Work daily with tools such as Hub Spot, Slack, the Sweetspot platform, and AI tools to improve efficiency and support quality
• Contribute to internal documentation and best practices for supporting clients
• Help ensure our clients have a smooth and positive experience using Sweetspot

You’re a curious and tech-savvy problem solver who enjoys helping customers and explaining systems in a clear and simple way. Ideally, you bring:

• Fluency in English
  , both written and spoken (native level not required)
• Strong communication skills and a customer-oriented mindset
• Comfort working with digital tools and systems
• A structured and solution-oriented approach to problem solving
• Interest in learning new technologies and improving workflows

• Experience working in customer support, hospitality, or SaaS
• Experience using tools such as Hub Spot or other CRM/support platforms
• Curiosity about how AI tools can help optimise workflows and improve support
• An interest in golf, sport, or hospitality – not required, but welcome

At Sweetspot, we combine insight and innovation to modernise the golf industry. We're a team of visionary doers, quiet disruptors, and inspiring educators – serious about having fun while building tools that make a real difference for our customers.

Come help golf facilities find their Sweetspot – one smart, data-backed decision at a time.

Applications will be continuously reviewed.