Customer Service Assistant

The Customer Service Assistant in the Reference Department at Hardesty Regional Library will provide exceptional customer service experiences, while promoting lifelong learning and curiosity with open access to all. Provides direction to customers concerning library services and circulation policies; performs other duties as assigned; is flexible and adaptable throughout the workday, in the type and location of work to be accomplished.

Spanish speaker preferred.

Customer Service Assistant - 20 hour/week
Location: Hardesty Regional Library Reference Department - 8316

E. 93rd St. Tulsa, OK. 74133
Salary: $14.42/hr.

Schedule:
Tuesday: 5pm - 9pm

Thursday: 5:30pm - 9pm

Saturdays: 8am - 5pm
Sunday 12:30pm - 5pm

Some additional responsibilities include:

• Provides general information in person and by phone assisting customers in locating and discovering materials, connecting with available library services, or providing information about the library, referring reference questions to the appropriate resource;
• Assists customers with self check-out machines by instructing how to charge, renew, and discharge library materials to/from customers;
• Registers customers by issuing and updating library cards;
• Maintains orderly service areas;
• Maintains periodical collections, sorts gift items, and prepares new books for circulation as directed;
• May help customers with basic technology and Internet problems;
• May assist Librarians with programming, as assigned;
• Performs other duties as assigned.

Education and Experience:

• High school diploma or G.E.D. required;
• Some college level coursework preferred;
• Past experience interacting with customers preferred.

Physical and

Environmental Conditions:



Physical Activity:
For most positions work regularly requires stooping, bending and light lifting such as three or four reams of paper, four or five books, or other materials (up to 20 pounds). Some positions require moderate physical exertion, such as regularly lifting moderately heavy items (up to 40 pounds) such as crates full of books or pushing heavy (up to 100 pounds) wheeled carts full of books, on a highly frequent basis and/or assuming awkward positions.

Work Environment:
Work environment involves everyday risk or discomforts which require normal safety precautions, e.g. use of safe work place practices with office equipment, and or avoidance of trips and falls. For some positions there are usually no major sources of discomfort; work is essentially conducted in a normal office environment with acceptable lighting, temperature, and air conditions. For some positions there may be occasional minor discomforts from exposure to less than optimal temperatures (extreme cold or heat) and air conditions due to exposure to the outdoors.