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Customer Support Manager
Job in
Tulsa, Tulsa County, Oklahoma, 74145, USA
Listed on 2026-03-01
Listing for:
Priority StaffCorp
Full Time
position Listed on 2026-03-01
Job specializations:
-
Customer Service/HelpDesk
Customer Success Mgr./ CSM, HelpDesk/Support, Client Relationship Manager, Customer Service Rep
Job Description & How to Apply Below
Career Opportunities with Priority Staff Corp
A great place to work.
Careers At Priority Staff Corp
Current job opportunities are posted here as they become available.
Seeking a Customer Support Manager to lead customer-facing communication and ensure an exceptional service experience in a fast-paced, regulated environment. This role is responsible for managing customer status communication, resolving escalations, supporting operational delivery commitments, and leading a team of Customer Support Representatives.
The ideal candidate is a strong communicator, problem-solver, and people leader who can balance customer advocacy with operational execution and regulatory requirements.
Key Responsibilities- Lead all customer-facing communication related to order status, repairs, deliveries, delays, documentation, and quality matters
- Serve as the primary escalation point for customer issues and coordinate resolution across Operations, Quality, Planning, Shipping, Sales, Engineering, and Finance
- Partner closely with production teams to manage turnaround time (TAT), on-time delivery (OTD), and customer priorities
- Track, analyze, and report key customer performance metrics including CSAT, response times, case closure rates, and escalation trends
- Ensure accuracy, compliance, and traceability within CRM and ERP systems, shipping documentation, certifications, and customer records
- Support customer audits, regulatory audits (FAA/ISO), and customer performance reviews
- Coach, develop, and lead Customer Support Representatives through regular one-on-ones, performance feedback, and training
- Drive continuous improvement initiatives focused on communication workflows, quoting speed, responsiveness, and customer visibility
- 5+ years of experience in customer support, operations, or service leadership
- Experience working in a regulated environment (aviation, aerospace, manufacturing, medical, or similar strongly preferred)
- Proven leadership, communication, and problem-solving skills
- Hands-on experience using CRM and ERP systems
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