Customer Service Representative

Overview

Reports to: Customer Service Manager.
Cooperates with: All departments and external customers.
Primary Responsibility: We are seeking a dedicated Customer Service Representative to join our team. The ideal candidate will be responsible for providing exceptional service to our customers, assisting with order management, resolving inquiries, and ensuring smooth operations. The role entails various tasks including customer purchase order review, order entry, technical drawing approval process, and providing timely support to customers.

• Accurately input customer orders into the system.
• Coordinate with various departments to ensure timely order fulfillment.
• Monitor order status and provide updates to customers as needed.
• Facilitate the approval process for PO drawings.
• Assist in setting up stock codes as per customer requirements.
• Handle post-PO maintenance tasks such as marking orders as won in Catalyzer/Maximyzer.
• Address customer inquiries and requests promptly and professionally.
• Process expedited requests to meet urgent customer needs.
• Notify customers promptly of any delays in order fulfillment and provide alternative solutions where applicable.
• Provide operational support for schedule changes, ensuring minimal disruption to customer orders.
• Maintain organized customer files and documentation for efficient record-keeping.
• Handle credit card processing securely and efficiently.
• Manage returns, RMAs (Return Merchandise Authorizations), and issue credit notes as necessary.
• Ensure timely resolution of quality-related issues to maintain customer satisfaction.

• Previous experience in a customer service role or related field preferred.
• Strong communication skills, both verbal and written.
• Excellent organizational skills with the ability to multitask and prioritize effectively.
• Proficiency in MS Office Suite and CRM software.
• Detail-oriented with a commitment to accuracy.
• Ability to work independently and as part of a team in a fast-paced environment.
• Knowledge of inventory management systems is a plus.

• Manufacturing, industrial power industry, or OEM experience
• Natural technical aptitude
• Knowledge of Syspro, Salesforce CRM, Esker
• Prior work experience as a Customer Service Representative working closely with Sales

• Health, Dental & Vision Insurance
• Annual Bonus Program
• $350 Annual Wellness Credit
• Flexible Spending Account (FSA)
• 401k with match up to 5%
• Life insurance
• Disability insurance
• 5 days of paid sick leave annually
• 15 days PTO annually

Equal Opportunity: MIRATECH is an equal opportunity employer and supports a diverse and inclusive workforce. All employment practices are based on qualification and merit, without regards to race, color, national origin, ancestry, religion, age, sex, gender identity, sexual orientation or preference, marital status or spousal affiliation, physical or mental disability, medical conditions, pregnancy, status as a protected veteran, genetic information, or citizenship within the limits imposed by federal laws and regulations.