PT - Roadside Assistance Agent

Position: PT - Roadside Assistance Agent $14.50
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** Stelleninhalte
* *** a
** Roadside Assistance Agent**, you handle inbound calls and route them through an automated call distribution system. The agent will also assist customers with vehicle issues and get them back on the road as quickly and safely as possible.
****** Because we support customers around the clock, candidates must be available to work any day of the week, including weekends and holidays, on a scheduled and rotating basis. This does not mean working every day, but flexibility is essential.
******** Responsibilities:****
* ** Provide top-notch customer service and assistance to callers experiencing difficulties with their vehicles.**
* ** Determine a preliminary course of action based on the information presented by the customer.**
* ** Provide stellar customer service support to assist callers accurately and effectively,**
* ** Think creatively and independently while facilitating problem resolution**
* ** Display the highest degree of courtesy, clarity, and professionalism to resolve customer issues and achieve a "one-call" resolution**
* ** Troubleshoot and guide customers through vehicle issues to get them back on the road quickly and safely**
* ** Convey accurate information about the company, whether in person, by phone, e-mail, fax, or other communication devices**
* ** Effectively explain vehicle features to customers and co-workers with a wide range of knowledge**
* ** Perform other duties as assigned to support business needs and objectives.
****** Requirements:****
* ** Must be available to work multiple schedules that include weekends & holidays**
* ** Experience in an inbound call center and automotive-related business is a solid plus**
* ** Excellent verbal and written communication skills**
* ** A high degree of comfort using computerized order processing systems**
* ** Intermediate typing and data entry skills**
* ** Proven ability to use solid reasoning and problem-solving skills**
* ** Detail-oriented with effective organization and follow-through skills**
* ** You need to be flexible, can multitask, and embrace change**
* ** Proficiency in Google Suite, including Word & Excel**
* ** Self-motivated, excellent organizational skills, and attention to detail**
* ** Ability to function in a fast-paced environment under short time constraints
******** We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. Accordingly, all members of society, irrespective of age, gender, disability, sexual orientation, race, religion, or belief, are encouraged to apply to join our team. All employment decisions, including hiring, promotion, discipline, and discharge, will be based on merit, competence, performance, and business needs.
**** Europcar Mobility Group
** Die Europcar Mobility Group ist ein globaler Mobilitätsanbieter mit 75 Jahren Erfahrung im Bereich Mobilitätsdienstleistungen und einer führenden Position in Europa. "We help to change the way you move" ist das, wofür wir stehen und was uns zusammenbringt.

Wir bieten Geschäfts- und Privatkunden eine breites Angebot an Autos und Transportern, sei es für ein paar Stunden, ein paar Tage, eine Woche, einen Monat oder länger, "on demand" oder im Abo. Dabei setzen wir auf eine Flotte von mehr als 250.000 Fahrzeugen, die mit der neuesten Technologie ausgestattet sind, darunter ein wachsender Anteil an Elektrofahrzeugen.

Unsere Marken sprechen unterschiedliche Bedürfnisse und Erwartungen an:
Europcar - unser Premiumangebot –, und Goldcar – die smarte Alternative mit einem hervorragenden Preis-Leistungs-Verhältnis. Nicht zu vergessen Fox-Rent-A-Car, unser lokaler Champion in den USA. Die Zufriedenheit der Kunden steht im Mittelpunkt unserer Ambitionen und ihrer mehr als 8.000 Mitarbeiter, die dank eines starken Netzes in über 130 Ländern unsere Mobilitätsdienst-leistungen anbieten.

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