Customer Service Specialist

As a Customer Service Specialist at SIXT
, you play a key role in delivering a premium, end-to-end customer journey. You serve as a primary point of contact for customers, supporting them through reservations, billing questions, and service-related inquiries. In this fast-paced, customer-focused role, you combine strong communication skills, problem-solving abilities, and attention to detail to ensure every interaction reflects SIXT’s commitment to exceptional service.

You respond to all inbound customer contacts within established service levels, ensuring a premium customer experience

You assist customers with reservations, vehicle selection, and service-related inquiries to support a seamless rental experience

You utilize active listening, sound judgment, and effective de-escalation techniques to resolve customer complaints, concerns, or billing issues efficiently

You partner with global departments to address customer requests and deliver the most effective solutions

You provide clear guidance and support on billing inquiries, service complaints, and general assistance needs

You consistently meet or exceed performance, quality, and customer satisfaction standards in every interaction

Education – You have a High School diploma or equivalent; an Associate degree is preferred

Experience – You bring 2–3 years of customer service experience, with a focus on problem resolution and de-escalation

Technical Proficiency – You are proficient in Microsoft Office applications and CRM tools, and can manage high call volumes while maintaining quality service

Soft Skills – You demonstrate strong organizational skills, excellent verbal and written communication, and the ability to multitask, stay organized, and manage time effectively

Commitment to Excellence – You are success-oriented, adaptable, and willing to take on multiple responsibilities in a dynamic environment

Paid Time Off & Sick Leave – Enjoy PTO, sick leave, and support for a healthy work-life balance

Comprehensive Health & Insurance – Access medical, dental, and vision coverage, life insurance, critical illness and hospital indemnity plans, pet insurance, and a 401(k)-retirement plan

Compensation – $19.50 per hour, plus a monthly performance-based bonus of up to $500

Schedule Requirement – Must be able to work weekends

About us:

We are a globally leading mobility service provider with a revenue of €4.00 billion and around 9,000 employees worldwide. Our mobility platform ONE combines our products SIXT rent (car rental), SIXT share (car sharing), SIXT ride (taxi, ride, and chauffeur services), and SIXT+ (car subscription), giving our customers access to our fleet of 350,000 vehicles, the services of 4,000 cooperation partners, and around 5 million drivers worldwide.

Together with our franchise partners, we are present in more than 110 countries at 2,000 rental stations. At SIXT, top-tier customer experience and outstanding customer service are our highest priorities. We believe in true entrepreneurship and long-term stability and align our corporate strategy with foresight. Get started with us and apply now!