Customer Success Specialist Dutch

Customer Success Specialist with Dutch page is loaded## Customer Success Specialist with Dutch locations:
Shell Business Operations-DOTtime type:
Full time posted on:
Posted Todayjob requisition :
R195839, Poland
** Job Family Group:
** Customer Operations
** Worker Type:
** Regular (FTC) (Fixed Term)
** Posting

Start Date:

** January 15, 2026
** Business Unit:
** Downstream and Renewables
** Experience Level:
** Early Careers
*
* Job Description:

** About the role Temporary position till end of September 2026
** The annual base salary range for this position:
** zł80,400.00 - zł
* Individual pay will be based on various factors such as relevant work experience, education, certifications, skill level, seniority, and internal equity.
*** Principle Accountabilities:
**** Customer Enquiries:**- Handle customer complaints, feedback, and compliments.

- Assist with promotions, offers, gift delivery, and membership queries.

- Manage logistics inquiries and collaborate with service providers to ensure customer satisfaction.
** Loyalty Management:**- Oversee the customer loyalty experience.

- Handle transaction and loyalty-related questions.

- Manage loyalty registration, data, and card issues.

- Perform fraud checks and support point redemption and transfers.

- Resolve loyalty complaints.
** Process and Administrative Work:**- Use internal systems effectively and understand how they interconnect.

- Ensure accurate customer data by supporting data integrity.

- Collaborate with logistics companies and internal teams.
** Digital and Touchless Support:**- Help customers on digital channels and encourage self-service.

- Respond to social media queries appropriately.

- Manage live chat inquiries on the website and mobile app.

- Support IT upgrades and projects with operational input.
** Customer Operations:
** This supports various customer fulfillment activities within Downstream Global Commercial, aiming to provide the best customer experience and business value at an affordable cost.
** Digital and Touchless Support
** Provides customer support for loyalty programs, handles transaction and data queries, manages digital channels, and supports social media with technical assistance. Supports compliance checks and data integrity, and assists with IT upgrades.
** Requirements:
***
* Languages:

*** English Language Proficiency – B2
* Dutch Language Proficiency – C1
** Other

Skills & Experience:

*** Bachelor’s degree preferred (Business related major) or equivalent experience
* Previous experience in Customer service
* Possess a strong Customer service ethic and ability to understand, meet and champion the Customer’s needs, while staying within the policies and procedures of Shell
* Able to demonstrate a continuous improvement mind-set
* Demonstrate a willingness to be coached, showing an openness to feedback and performance improvement opportunities
* Able to problem-solve independently, dealing with a range of uncommon queries
* Able to demonstrate resilience and patience, especially when interacting with challenging Customers
* Able to demonstrate interchangeable communication skills, by communicating effectively in writing, by phone, or by live chat and social media channels professionally, accurately, and quickly

What we offer
* Hybrid working model (min 2 days in the office +3)
* A vibrant and collaborative workplace culture
* Opportunities for learning, development, and career growth
* Fixed term contract till end of September 2026

Benefits Overview We offer an annual performance bonus paid in February, along with a comprehensive benefits package. This includes Shell-sponsored medical and life insurance, with options to extend coverage at competitive rates. Our employees benefit from a diverse and inclusive culture where care and wellbeing are a priority. Our employees enjoy vacation benefit, three additional Personal Leave Days, dedicated wellbeing spaces, subsidized canteen, 24/7 access to psychologist, a Cafeteria program and sports cards.

We foster integration through team activities, employee clubs, and networks. Our hybrid work model is supported by a Workplace Accessibility program, and we offer access to online learning platforms and a broad range of…