Roadside Assistance Agent

Roadside Assistance Agent

As a Roadside Assistance Agent you handle inbound calls and route them through an automated call distribution system. The agent will also assist customers with vehicle issues and get them back on the road as quickly and safely as possible. We are in the TRAVEL BUSINESS so if you are available to work shifts both A.M. & P.M. weekends and holidays we love to have you join the team!

• Deliver exceptional customer service and support to callers experiencing issues with their vehicles.
• Determine a preliminary course of action based on the information presented by the customer.
• Provide stellar customer service support to assist callers accurately and effectively.
• Think creatively and independently while facilitating problem resolution.
• Display the highest degree of courtesy clarity and professionalism to resolve customer issues and achieve a one-call resolution.
• Troubleshoot and guide customers through vehicle issues to get them back on the road quickly and safely.
• Convey accurate information about the company whether in person by phone, e‑mail, fax or other communication devices.
• Effectively explain vehicle features to customers and co‑workers with a wide range of knowledge.
• Perform other duties as assigned to support business needs and objectives.

• Must be available to work multiple schedules that include weekends & holidays.
• Experience in an inbound call center and automotive‑related business is a solid plus.
• Excellent verbal and written communication skills.
• A high degree of comfort using computerized order processing systems.
• Intermediate typing and data entry skills.
• Proven ability to use solid reasoning and problem‑solving skills.
• Detail‑oriented with effective organization and follow‑through skills.
• You need to be flexible, can multitask and embrace change.
• Proficiency in Google Suite including Word & Excel.
• Self‑motivated, excellent organizational skills and attention to detail.
• Ability to function in a fast‑paced environment under short time constraints.

• Medical, Vision, Dental, 401k, Employee Discounts, Referral bonus.
• Company‑paid Life Insurance.
• Company‑paid AD&D Insurance.
• Flexible spending account.
• Parental leave.
• Employee assistance program.

We are committed to building a team that represents a variety of backgrounds, perspectives and skills. Accordingly all members of society irrespective of age, gender, disability, sexual orientation, race, religion or belief are encouraged to apply to join our team. All employment decisions including hiring, promotion, discipline and discharge will be based on merit, competence, performance and business needs.

Europcar Mobility Group is a global mobility player with 75 years of mobility services expertise and a leading position in Europe.

We help to change the way you move is what we stand for and brings us together.

We offer to individuals and businesses a wide range of car and van rental services be it for a few hours, a few days, a week, a month or more on‑demand or on subscription relying on a fleet of more than 250,000 vehicles equipped with the latest engines including an increasing share of electric vehicles.

Our brands address differentiated needs, use cases and expectations:
Europcar – a global leader of car rental and light commercial vehicle rental with a premium positioning;
Goldcar – a frontrunner at providing low‑cost car rental services in Europe;
Fox‑Rent‑A‑Car – one of the main players in the car rental market in the US with a value‑for‑money positioning.

Customer satisfaction is at the heart of the Group’s ambition and that of our more than 8,000 employees everywhere we deliver our mobility solutions thanks to a strong network in over 130 countries.

Unclear Seniority

• Computer Science
• Continuous Integration
• Fraud
• Intake Experience
• Law Enforcement
• Usability
• Analysis Skills
• Computer Forensics
• Driving
• Teaching
• Counterintelligence
• Sass

Employment Type:

Full‑Time |

Experience:

years | Vacancy: 1