Customer Success Executive

Join us as a Customer Success Executive in our BT Standalone team at Goa to get the opportunity to do the best work of your career and make a profound impact in our journey of enabling retail in India.

We are looking for a Customer Success Executive who will play a vital role in ensuring customer success, fostering strong relationships, and driving growth for both the company and its customers.

• Being the main point of contact between the company and a number of named accounts.
• Serve as the primary contact for the onboarding of new customers, the training of platform end users, as well as post go-live support.
• Provide insights to customers to ensure that they get the most out of the platform with the aim of helping grow our customer base.
• Gauge customers’ levels of engagement with the company and provide feedback to the other teams regarding product and service improvements.
• Collaborate closely with team members to support renewals and expansion opportunities.

Every Ginesys team member brings something unique to the table. Here’s what we are looking for with this role:

• Comfort in a startup environment we move quickly and wear many hats in a dynamic environment.
• 0-1 years experience in Customer Success, Relationship Management, Account Management, or similar role.
• Good communication skills, and comfortable to speak in English and Hindi.
• Problem‑solving ability.
• Familiarity with e‑commerce platforms.
• Self‑motivated and a good Team player.

We like to think that talent grows at Ginesys and stays  ensure this we provide our employees with the best working environment, the latest technology and continuous support. We go out of our way to retain the small business feeling with which we started and stimulate innovation and collaboration through teamwork and our non‑hierarchical approach.

We offer competitive salary, and other fantastic perks and benefits, such as:

• Ginesys Academy for holistic training and development
• Excellent rewards and recognition policy
• Transparent compensation policy with no unnecessary deduction in CTC
• Annual company off‑site and a variety of events, celebrations throughout the year
• Travelling opportunities between our offices across the country.
• Annual Ginesys walkathon & related sporting events
• Quarterly Coffee with CEO
• and more!

“Ginesys One” is India’s best omniretail suite backed by Ginesys, the first integrated Retail specific ERP software for online retail, offline retail and distribution. It is the largest Indian company in the retail tech industry catering to both online and offline needs. 1200 + brands including (Manyavar, V‑Mart, Skechers) are accelerating their businesses with Ginesys. With a team of 400+ employees, Ginesys One plans to revolutionize retail by being a single‑stop cloud‑based retail suite.

We have a pan India presence with offices in major cities including Gurgaon, Kolkata, Bangalore, Hyderabad, Mumbai, Coimbatore & Goa and are expanding rapidly. We love the challenges of retail and are busy solving them to create a great retail tech suite.

Ginesys core mission is to continue to build world‑class internal service capabilities, in a bid to deliver outstanding external service value to customers. We are an ISO‑certified and SOC compliant company having won myriad awards for our innovation and support. For further information, please visit our website