Customer Service Representative

Customer Service Representative

PTSolutions is the leading supplier of industrial tools in the Midwest and one of the Top 100 distributors in the United States. With more than 40 locations across the country and over 1,000,000 square feet of warehouse space, PTSolutions is continuously expanding its product offerings while guaranteeing responsive personal service and same‑day shipping.

As our customersικός business grows, we grow with them. PTSolutions offers a variety of customizable, advanced inventory options that reduce overspending and overhead, and bring our customers to the next level. We conduct on‑site evaluations and provide training programs to help customers improve their manufacturing process and reduce costs, from VMI to procurement. PTSolutions is a full‑service provider that stays with customers every step of the way.

In this position, you will act as a liaison between external and internal parties, provide product information, answer questions, and resolve issues with accuracy and efficiency. We provide the training you need to effectively use our systems and speak about our products.

• First Shift & No Weekends!
• Paid Holidays, Paid Vacation, and Attendance Awards
• Competitive Pay with Overtime eligibility
• Growth opportunity locally & nationally (we promote from within!)
• Tuition Reimbursement
• 401(k) with Company Match
• PPO Medical, Vision, and Company Paid Dental
• Company Paid Short Term Disability, Long Term Disability, Life Insurance, EAP
• Voluntary Employee/Spouse/Child Life Insurance;
  Accident, Hospital Indemnity, Critical Illness Insurance

• Process customer orders, changes, and returns according to established department policies and procedures.
• Provide timely and accurate information to customers when requests for order status updates and additional product knowledge are received.
• Display a thorough understanding of the products we sell in order to accurately respond to requests for quotes & product information via phone & email.
• Handle customer issues, provide appropriate solutions sverige within the order/ship/delivery time limits,-Penyn followed up to ensure resolution.
• Partner with the sales team and other internal teams to meet and exceed customers’ service expectations.
• Develop customer relationships, inform customers of current sales and marketing programs, and effectively close the sales opportunities that are identified.
• Other duties as assigned.

• Associate’s degree and/or 2+ years of experience in customer service preferred.
• Excellent organizational, written, and communication skills.
• Must have the ability to establish rapport and build demand over the phone.
• Ability to work with cross‑functional teams to achieve company goals.
• Industrial supply distribution experience is a plus.
• Proficient in Microsoft Office (Word, Excel, PowerPoint).

Production Tool Supply Company LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies

Sketch to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Keyword:
Customer Service Representative