Retention Specialist - Customer Success; DTC
Job in
Tulsa, Tulsa County, Oklahoma, 74145, USA
Listed on 2026-01-12
Listing for:
Prenetics Limited
Full Time
position Listed on 2026-01-12
Job specializations:
-
Customer Service/HelpDesk
Customer Success Mgr./ CSM, Customer Service Rep, HelpDesk/Support, Bilingual
Job Description & How to Apply Below
A leading health sciences company is seeking a Retention Support Specialist to join their Customer Experience team. This role involves handling customer inquiries and managing retention-related cases, such as cancellations and subscription changes. The ideal candidate should have a minimum of 2 years of experience in customer support within an e-commerce environment, possess strong written communication skills, and have a customer-obsessed mindset.
This position will also require the ability to work independently and manage cases effectively, including weekends and nights.
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