Enterprise Customer Success Manager

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Interact provides enterprise‑grade intranet software that connects over three million employees to leading global names such as Levi's, Domino’s, Teva Pharmaceuticals, and Technicolor.

Our team of customer‑focused problem solvers is passionate about helping organizations communicate better. We constantly work to improve every service and product we offer. With offices in Manchester, New York, Dubai, Tulsa, and Poland, we operate across North America, EMEA, and Australia.

• Bachelor’s degree or relevant experience
• Demonstrated experience retaining and growing global, enterprise customers in a Customer Success Role (SaaS experience preferred)
• Experience in Project Management, influencing and aligning internal stakeholders to achieve customer outcomes
• Advanced knowledge of Customer Success concepts, processes and techniques including customer interaction, escalation, retention strategies, opportunity identification and qualification
• Knowledge of customer success systems
• Advanced Knowledge/use of MS365 tools

• Build meaningful and trusting relationships across complex, multi‑divisional, multi‑geographic organizations
• Own and manage the planning and execution of all customer activity and interactions from onboarding through offboarding
• Plan and engage in regular strategic interactions with customers to realize value and surface future opportunities
• Maintain alignment on outcomes, value measurement, change management and adoption strategy
• Analyze and respond to customer health data (identify churn risk and work to reduce risk)
• Identify customer issues and needs and work in partnership with internal teams and customers toward solutions
• Identify, qualify and drive upsell and expansion opportunities to meet targets
• Maintain a deep understanding of the product and communicate new features and functionality on a regular basis
• Act as the customer advocate, translating usage and feedback into actionable insights for product improvement
• Maintain accurate and timely data and context for all accounts to enable billing, forecasting and decision making

Mid‑Senior level

Full‑time

Other

Software Development

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