Senior Key Accounts Manager

The Senior Key Accounts Manager is responsible for the end-to-end strategic, contractual, operational, and commercial management of key customer accounts within the Accurus enterprise. This role provides senior-level leadership in managing the customer relationship, governing all contractual obligations, owning the customer Statement of Work (SOW), and ensuring performance excellence across all supporting Accurus sites.

This Senior Key Accounts Manager serves as the authoritative customer interface—accountable for issue resolution, performance reporting, contract compliance, risk management, strategic communications, and alignment of cross-functional teams to meet customer and enterprise objectives. This position ensures Accurus consistently executes on commitments, delivers predictable performance, and proactively manages commercial, technical, and operational matters that influence customer satisfaction and business outcomes.

This role is identified as requiring ITAR (International Traffic in Arms Regulations) compliance; therefore, qualified candidates must meet the definition of a U.S. Person (per EAR Part 772 and ITAR 120.15):

• An individual who is granted U.S. citizenship, or
• An individual who is granted U.S. permanent residence (i.e., a "Green Card" holder), or
• An individual who is granted status as a "protected person".

To accomplish this job, an individual must be able to perform each essential function. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions.

• Serve as the senior relationship owner and primary point of escalation for assigned customer accounts
• Develop and maintain long‑term, trust‑based relationships with customer leadership and key functional stakeholders
• Drive strategic alignment between customer objectives and Accurus capabilities, ensuring transparency, communication cadence, and proactive engagement

• Own and manage the full customer contract, amendments, and Statement of Work (SOW) requirements across multiple Accurus sites
• Lead contractual reviews and ensure compliance with all commercial, delivery, cost, quality, and performance obligations
• Manage all contract modifications, including the addition of new parts, updates to pricing, scope changes, and adjustments driven by engineering or customer requirements
• Coordinate contract end‑of‑life activities where required, including residual obligations, and transition planning
• Provide financial insight and forecasting related to customer‑driven changes, obligations, rate adjustments, or penalties

Own All Performance Reporting To The Customer, Including

• Delivery and Quality Ratings (issues, trends, corrective actions, and recovery plans)
• Customer furnished material delivery performance, ordering status, challenges, and improvement actions
• Analyze customer scorecards, validate accuracy, drive corrective actions, and ensure timely issue resolution
• Deliver monthly and quarterly business reviews (MBRs/QBRs) with customer leadership and internal stakeholders
• Provide clear executive summaries, data‑based insights, and forward‑looking risk assessments

• Ensure all operational sites meet contractual delivery windows
• Lead coordination between customer forecasts and Accurus operations, including:
  • Liaising with supply chain on material and hardware procurement strategy relative to customer required lead times and contract coverage
  • Managing demand signals
  • Identifying or mitigating demand‑related risks
  • Driving demand leveling with the customer
• Support resolution of supply chain gaps, capacity issues, or material constraints impacting performance

• Manage product lead‑times to ensure accurately reflected in the customer system
• Manage product lead time changes, including coordination with supply chain, planning, and production teams
• Manage the introduction of new parts, new requirements, and contract‑driven changes across programs
• Pro…