Senior Customer Success Manager

Who We Are?

Ubeya is the workforce management platform behind some of the world’s biggest moments.
From Wembley Stadium to Wimbledon, Emirates to Johan Cruyff Arena, when tens of thousands of people show up, Ubeya makes sure everything runs smoothly behind the scenes.

We’re a fast-growing B2B2C SaaS company helping global enterprises and staffing agencies plan, manage, and pay large, dynamic work forces with ease. Our platform is used every single day to keep operations agile, teams empowered, and businesses ready to scale.

Ubeya, huh? The name is inspired by the Japanese concept of the "Great Room", a space where people come together to solve problems and tackle urgent matters. Collaboration and efficiency are at the heart of everything we do.

Our team builds technology with real-world impact, tackling complex challenges at scale, and turning ideas into solutions that make a difference for thousands of users worldwide.

Are you in?

We are seeking a dynamic and experienced Senior Customer Success Manager to join our team. In this role, you will act as a trusted business advisor and strategic partner to our clients, helping them maximize value from Ubeya’s solutions. You’ll play a pivotal role in expanding client activity, driving commercial growth, and becoming their go-to resource for day-to-day operations and strategic needs.

• Act as a trusted partner to clients, understanding their business goals and aligning Ubeya’s solutions to deliver measurable outcomes.

• Build and maintain trusted relationships with key stakeholders, positioning Ubeya as an essential part of their daily operations and decision‑making processes.

• Proactively identify and execute upsell and cross‑sell opportunities to drive account expansion and revenue growth.

• Plan, build and lead Executive Business Reviews (EBRs) to showcase value delivery, share success stories, and drive alignment on strategic priorities.

• Provide personalized training and support
  , ensuring clients maximize the platform’s potential and stay up to date with new features.

• Monitor client satisfaction, address issues promptly, and ensure long‑term retention and success.

• Collaborate with Sales, Product, and Support teams to deliver seamless customer experiences and meet commercial objectives.

• Enterprise account experience is considered a strong advantage

• Proven track record of driving business outcomes, expanding client activity, and achieving commercial growth in a SaaS or B2B environment.

• 4+ years of experience in Customer Success Management or similar roles.

• Experience in HR tech or working with solutions for large-scale environments (e.g., stadiums) is a strong advantage.

• Strong analytical and problem‑solving skills, with the ability to align technical solutions to business goals.

• Exceptional communication and relationship‑building skills, with advanced written and spoken English.

• Thrive in a fast‑paced, dynamic environment while managing multiple client relationships effectively.

• Customer‑Centric: We evolve rapidly to meet clients’ needs, ensuring they always have the latest tools for success.

• Innovative & Excellent: Innovation drives us. We push boundaries to reimagine staffing and workforce management.

• Empowered & Collaborative: Ubeya connects businesses, workers, and staffing firms for seamless teamwork and growth.