Jr. Client Success Manager Job Tulsa area,Oklahoma USA,Business

Ensuring Satisfaction, Retention, and Growth.

As our Junior Client Success Manager, you are responsible for coordinating people and processes to ensure our projects are delivered on time and achieve the desired outcomes. You serve as the central point of contact for all aspects related to a project's organization and timeline.

Fueled by Creativity and Caffeine WHAT SUCCESS LOOKS LIKE Client Satisfaction

90%+ happy-client ratings.

On-Time Projects

95% of deliverables hit deadlines.

Proactive Communication

Client emails answered within 24 business hours + weekly updates sent without prompting.

Smooth Teamwork

Issues flagged early, not after a deadline passes.

Our Core Values Solution Oriented

Instead of focusing on problems, direct your energy toward finding effective and innovative solutions.

Team Player

We believe in the power of collaboration. By supporting one another and sharing our strengths, we achieve our goals together.

Thrives on Feedback

By embracing constructive criticism and diverse perspectives, we ensure that our work consistently exceeds expectations.

Committed to Excellence

We strive for exceptional quality and continuous improvement, ensuring that every task, project, and interaction is carried out with utmost care and professionalism.

Skills

Ability to Thrive in a Fast Pace Environment
Prioritize fractures
Prioritize and Meet Deadlines
Strong Organizational Skills
Ability to work independently and stay motivated
Strong self-discipline and time-management skills

Home Office Requirements

Reliable high-speed internet connection.
Quiet, dedicated workspace free from distractions.

Requirements

1 to 2 Years of Experience
Team Player & Self Starter
Problem-Solving Mentality
Flexibility to attend virtual meetings in various time zones.
Proficiency with Google Workspace
Proficiency in communication tools like Slack and Email
Familiarity with remote collaboration software and project management tools

Junior Client Success Manager Responsibilities

Primary Client Contact: Serve as the primary point of contact for clients, ensuring their needs are met and exceeded.

Project Management: Oversee and manage client projects, ensuring timelines, budgets, and expectations are consistently met.

Client Health Monitoring: Monitor client health metrics and proactively address any issues or concerns.

Relationship Building: Develop and maintain strong, long-term relationships with clients.

Feedback and Insights: Gather client feedback and share insights with the product and development teams for continuous improvement.

Growth Opportunities: Proactively identify opportunities for client growth and expansion.

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