Solutions Engineer - Enterprise

About Moe Go

Moe Go is on a mission to transform the future of pet care business, from small‑business groomers to franchise doggie hotels. The dedicated entrepreneurs behind these businesses keep our beloved pets happy and healthy—the majority of them are first‑time business owners, and more than 80% are women. They deserve comprehensive technology solutions that keep their businesses operating smoothly end‑to‑end, so they can focus on healthy pets and happy pet parents.

Join us to help these “pet‑repreneurs” build and grow thriving businesses—every conversation with a customer and every feature goes toward this larger purpose. From automated booking to payments and communication tools, Moe Go eliminates the administrative stress of running a pet care business. If you’re looking for a career that combines innovation with heart, Moe Go is the place where technology meets tail wags.

Join us in shaping the future of pet care, one happy groomer, one joyful pet, and one loving owner at a time.

This role requires up to 20–30% travel to support on‑site discovery, implementation, training, and events with key enterprise clients.

As a Solution Engineer, you’ll own the technical pre‑sale and post‑sale journey: scoping enterprise requirements, architecting configurations and integrations, delivering proof‑of‑concepts, and partnering with Implementation Managers to ensure seamless go‑lives. Your deep understanding of both Moe Go’s product suite and pet care operations will make you the trusted advisor enterprises turn to for strategic, scalable solutions.

Discovery & Pre‑Sales

• Partner with Sales to lead technical discovery and pre‑sales for enterprise grooming, boarding, daycare, and franchise customers.

• Deliver consultative demos and technical walkthroughs tailored to executive and operational stakeholders.

Solution Design & Architecture

• Design customized, scalable solutions aligning Moe Go’s platform capabilities (APIs, integrations, workflows, security protocols) with customer requirements.

• Provide insights on system architecture, integration possibilities, data migration strategies, and long‑term scalability.

Post‑Sale Technical Collaboration

• Work alongside Implementation Managers to translate scoping artifacts into detailed technical runbooks.

• Troubleshoot advanced configuration issues and guide teams through complex cut‑over scenarios.

• Work with the eng team to finalize system integration design and implementation plan and forge collaborative processes between in‑house and customer TLs for system integration.

Documentation & Enablement

• Create technical documentation, integration guides, and playbooks to streamline enterprise onboarding and support.

• Produce architecture diagrams and best‑practice playbooks for phased, scaled rollouts.

Continuous Improvement & Feedback

• Collaborate with Product and Engineering to communicate enterprise needs, recommend enhancements, and influence the roadmap.

• Maintain deep fluency in all Moe Go enterprise modules and third‑party integrations.

• Technical Consulting
  
  Experience:
  
  3–5+ years in solution/sales engineering or technical consulting for SaaS.

• Analytical Problem‑Solving: Comfort designing complex data flows, mapping integrations, and resolving technical challenges under tight timelines.

• Communication & Facilitation: Expert at running discovery workshops, presenting to executives, and authoring clear runbooks and architecture docs.

• Collaborative Spirit: Proven track record of partnering with Sales, Product, Engineering, and Implementation teams to deliver cohesive solutions.

• Domain Fluency: Background in pet care operations or adjacent hospitality, with an ability to “speak operator.”

• A strong sense of ownership, problem‑solving mindset, and passion for helping customers succeed.

Moe Go offers a competitive compensation package (base salary, performance bonus, and benefits). This includes flexible benefit plans to employees and their family members at no cost to the employees and 401(k) matching.

Moe Go is committed to creating a diverse and inclusive work environment, and is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, gender expression, sexual orientation, national origin, genetics, disability, age, or veteran status.