CX Customer Experience; Accounts Receivable Representative

CX Customer Experience (Accounts Receivable) Representative

Location:

Tulsa, OK – W. 7th St. – Management – Central BSC

Hybrid role in Tulsa, OK

Contact:
Quentin Chavis Jr. –  –

• Daily tasks related to collection efforts of a portfolio of customer accounts and resolving customer issues related to billing, pricing, cylinder discrepancies, cash applications, and various other customer issues.
• Identify account risks, potential credit problems, spotting AR trends, disputes, and other customer issues.
• Communicate potential risks to CX Supervisor and field contacts.
• Escalate significant matters to Accounts Receivable Supervisor and up.
• Contact customers regarding invoices/accounts which are past due and facilitate quick remittance.
• Review/release/escalate sales on a routine basis throughout the work day.
• Prioritize portfolio so collection efforts result in maximum benefits and watch for key indicators.
• Maintain quality relationships with branch managers, account managers, district managers and AVPs; involve regional collections managers when possible.
• Document log conversations, e‑mails and other communications; organize documentation to facilitate follow‑up efforts.
• Identify errors and discrepancies on customers’ accounts; create, investigate, and resolve disputes from beginning to end.
• General understanding of all other CX disciplines (cash apps, data integrity, account set up, credit, tax, cylinder assets, analytics, disputes, credit memos, pricing).
• Utilize customer service skills at all times to ensure collections efforts do not impair customer relationships.

• High School Diploma/GED required.
• Prior experience in credit & collections, accounts receivable, finance and/or related field.
• Proficient in Google suite applications and Microsoft Office (Word, Excel).
• A strong "customer service" mindset and ability to use collaborative and non‑adversarial approaches in achieving diverse goals; build positive relationships and understand customer needs.
• Associate’s degree in Business, Accounting or related field preferred.
• Prior experience with SAP or an ERP system highly preferred.
• Bilingual (Spanish) a plus, but not required.

Medical, dental, and vision plans; vacation, sick time, floating holidays, and paid holidays for full‑time employees.

Progressive parental leave package; 401(k) plan with company matching; tuition reimbursement; discounted college tuition for employees’ dependents;
Airgas Scholarship Program.

Airgas is an equal‑opportunity employer. We welcome and consider applications from all qualified applicants, regardless of race, gender, sexual orientation, religion, disability or any other protected characteristic.

Airgas is an Air Liquide Company, a government contractor subject to the Vietnam Era Veterans’ Readjustment Assistance Act of 1974 and Section 503 of the Rehabilitation Act of 1973.

Airgas does not discriminate against qualified applicants with disabilities and is committed to providing reasonable accommodations.

Airgas, an Air Liquide company, is a leading U.S. supplier of industrial, medical and specialty gases, etc.

Entry level

Full‑time

Other

Chemical Manufacturing