Service Writer

Great Western Trailer (GWT) is hiring a full-time Service Writer at our Tulsa, OK facility. As a Service Writer, you’ll be the first and last point of contact for our customers—greeting them, understanding their service needs, and coordinating with our technicians to ensure a smooth and professional repair experience.

• Weekly Paychecks – Get paid on time, every time.
• Weekday Schedule – Monday-Friday, 8:00 AM – 4:30 PM (No weekends!).
• Comprehensive Benefits Package – Health, dental, vision, and life insurance.
• 401K, Flexible Spending & Health Savings Account options.
• Paid Time Off & Sick Leave – Enjoy work-life balance.
• Employee Perks – Discounts, Employee Assistance Program, and a $400 Benefit Card.
• Supportive Environment – Work closely with a collaborative and experienced team.

GWT is looking for customer-focused professionals who are:

• Excellent Communicators – Able to clearly explain service needs and updates.
• Organized & Detail-Oriented – Skilled at managing appointments, paperwork, and follow-ups.
• Team-Oriented – Comfortable working with technicians and customers alike.
• Problem Solvers – Ready to assist with administrative tasks and customer concerns.

• Greet customers and assess their service needs.
• Build strong customer relationships and ensure satisfaction.
• Schedule service appointments and maintain accurate records.
• Communicate repair needs to technicians and follow up on progress.
• Prepare and review work orders, estimates, and invoices.
• Collect payments and verify payment methods.
• Answer phone calls and respond to inquiries.
  
  Perform general administrative tasks including data entry, filing, scanning, and emailing.
• Assist with accounts payable invoice entry for service vendors.
• Support the Service Manager with additional administrative duties as needed.

• Excellent organizational and communication skills.
• Comfortable learning new systems and working across departments.
• High school diploma or GED.
• Basic computer skills (Microsoft Office proficiency preferred).

• Previous experience in a service writer or customer service role.
• Bilingual (Spanish) is a plus.

• Primarily a sedentary office role with occasional filing and light lifting.
• Use of standard office equipment including computers, phones, and printers.
• Work is performed in a clerical office setting with regular interaction with shop staff.

Great Western Trailer (GWT) is a growing Semi-Trailer Sales, Leasing, Rental, and Service company with 10 locations across 8 states. We operate in Fontana, CA;
Albuquerque, NM;
Phoenix, AZ;
Grants Pass, OR;
Dallas, TX;
Houston, TX;
Dearborn, MI;
Salt Lake City, UT;
Oklahoma City, OK; and Tulsa, OK—and we’re expanding!

If you're ready to be the face of our service department and help keep operations running smoothly, apply now and join Great Western Trailer in Tulsa, OK!

This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Other duties, responsibilities, and activities may change or be assigned at any time with or without notice.