Area Supervisor

Area Supervisor role at Ross Stores, Inc. Join a team that values you and brings high‑quality brands and on‑trend merchandise at extraordinary savings.

Responsible for a specific area of the Store and for general operations and supervision when acting as the Manager on Duty. Handles opening and closing, supervises Associates, ensures proper merchandise presentation, maintain a friendly shopping environment, and executes company operational processes.

• Maintain safe and secure environments: practice safety, maintain awareness on sales floor, secure building, handle security of entrance, cash office, register area; ensure clear egress; report unsafe conditions.
• Customer service: treat all customers, associates, leaders with respect; demonstrate courtesy and professionalism; recognize Associates.
• Personal and store brand: represent company, maintain professional appearance, ensure all associates adhere to dress code, keep store clean, maintain standards, daily trash removal.
• General merchandising: recover, size, markdowns; receive merchandise; process merchandise; keep stockroom clean; assist in placement on floor; ensure back‑stock is secured; maintain presentation guidelines, promote signage, re‑wraps.
• Loss Prevention: comply with Loss Prevention Awareness Program; maintain customer presence; manage package inspections; safeguard confidential info.
• Front‑end supervision and operations: maximize productivity, train associates on cash registers, shortage control, schedule breaks, ensure equipment works, manage front‑end supplies, handle go‑backs, teach scan‑and‑bag.
• Fitting rooms: maintain cleanliness, audit tags, handle go‑back compliance.
• Administrative duties: cash pulls, bank deposits, front‑end control, refund approval, payroll administration, scheduling compliance, other duties assigned by Store Manager.

• Manages Work Processes
• Business Acumen
• Plans, Aligns & Prioritizes
• Builds Talent
• Collaborates
• Leading by Example
• Communicates Effectively
• Ensures Accountability & Execution

• Excellent verbal communication skills.
• Fluency in English.
• Prior customer service and supervisory experience preferred.
• Familiarity with point‑of‑sale equipment and applications.
• Basic mathematical calculation skills.
• Ability to work evenings and weekends.

• Use all store equipment (PDTs, registers, PC).
• Spend up to 100% of working time standing, walking, moving.
• Regularly bend at waist, squat, kneel, climb, carry, reach, stoop.
• Occasionally push, pull, lift more than 25 lbs.
• Use janitorial equipment, rolling racks, ladders, etc.

• Retail Associates
• Stockroom Leads (where applicable)

This job description is a summary of primary duties and responsibilities. It is not intended to be a comprehensive or all‑inclusive listing. Contents are subject to change at management's discretion.

Ross is an equal employment opportunity employer. We consider individuals for employment or promotion according to their skills, abilities and experience. Ross is committed to complying with all applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, ancestry, physical, mental or developmental disability, sex (including pregnancy, childbirth, breastfeeding), veteran status, marital or registered domestic partnership status, medical condition (including cancer or genetic characteristics), genetic information, gender, gender identity, gender expression, sexual orientation, and any other category protected by federal, state or local laws.