Medical Receptionist

Join to apply for the Medical Receptionist role at ReVIDA Recovery Centers, LLC

1 week ago Be among the first 25 applicants

Apply

Job Type

Full-time

Purpose
:

The primary purpose of the Patient Administrator/medical receptionist is to maintain office functions of the Center, including answering phone calls, verifying insurance and Medicare, obtaining authorizations and scheduling patients, keeping records in accordance with federal, state, and county guidelines, as well as the Company’s established policies and procedures. The position creates an atmosphere of warmth, personal interest, positive emphasis, and a calm attitude when interacting with staff, patients, and visitors.

The Patient Administrator/Medical Receptionist will efficiently assist patients in navigating the check‑in and check‑out processes and address patients’ needs related to these functions. The role collaborates with the Office Manager in all decision‑making regarding special circumstances that may arise. The position also collects and correctly records all payment and billing transactions, using established payment methods and insurance billing protocols.

• Work is sedentary and ambulant with occasional physical exertion (lifting 30 or more pounds, walking, standing, etc.). The employee must be able to support patient weight in case of emergency or disability requiring assistance and must be able to see, stoop, sit, stand, bend, reach, and be mobile (whether natural or with accommodation).
• Quality of hearing (whether natural or with accommodation) must be acceptable. The employee must be able to communicate both verbally and in writing and must be able to relate to and work with mentally and physically ill, disabled, emotionally upset, and hostile patients.
• The employee must be emotionally stable and possess coping skills to handle multiple situations. There is risk of exposure to infections, blood borne pathogens, and other potentially infectious materials or contagious diseases; therefore, "Universal Precautions" must always be followed.
• The Patient Administrator should understand, support, and comply with the established workplace violence, ADA, EEOC, and Corporate Compliance programs and commit to worker safety, health, and patient safety. The role is subject to work schedule and shift changes.

Supervision and competency evaluations are provided through facility monitoring activities, direct observation, staff meetings, in‑services, management meetings, individual meetings, employee improvement processes, reporting, interactions, strategic planning, outcomes, and annual competency review.

• Collects payment for services rendered.
• Accurately records payments received.
• Verifies patients’ demographics on each visit, including checking  insurance eligibility/information.
• Accurately enters demographic and accounting information.
• Reconciles end‑of‑day reports.
• Answers phone calls professionally and promptly.
• Schedules all patient follow‑up visits.
• Submits prior authorizations as required for all treatment services.
• Responds to all requests for medical records and processes them in accordance with HIPAA and Part 42 CFR confidentiality requirements.
• Coordinates the delivery of prescriptions as authorized by the treating physician.
• Accurately compiles medical records, adhering to state and federal regulations and best practice guidelines.
• Demonstrates competency in Microsoft Word and Excel.
• Types and enters data with accuracy and attention to detail.
• Actively proofreads and edits written communication and patient documentation.
• Maintains accuracy of credit card transactions and entering payments.
• Effectively directs and organizes daily responsibilities and workflow.
• Establishes and maintains appropriate boundaries with patients, multidisciplinary treatment team, and colleagues.
• Always exhibits a professional demeanor.

• Education:
  
  High School Diploma or equivalent.
• Experience:
  
  Must have experience working in a medical office environment, preferably in the mental health and substance abuse fields. Competent in using computers, email,…