Field Service Technician

About the Role

Find an effective fix and support customers with the highest level of service standards. Canon USA wants to know your story. We’re actively seeking a Field Service Technician to deliver amazing experiences and elevated efficiency within routine maintenance of Canon‑supported products in accordance with Service and Parts Standards.

• Reporting to your manager product failure trends and serviceability issues with necessary documentation, ensuring accurate information and record keeping.
• Meeting customer demands by providing efficient, responsive, and accurate Field/Shop/on‑site maintenance.
• Properly maintaining all technical information, Field Service Reports, Expense Reports, and Canon property assigned.
• Showcasing strong customer communication and satisfaction skills.
• Maintaining the performance of assigned machines.
• Facilitating performance at a level which helps to achieve the branch/district’s overall metric targets.

The Skills & Expertise you bring: this is a customer‑facing role and requires compliance with customer policies, including COVID‑19 vaccination and other measures.

Do you meet these requirements?

• Hold a High School diploma or equivalent.
• Possess a basic understanding of internet environments and the ability to successfully complete the 120‑day introductory period and the PDIF (Printing and Digital Imaging Foundations) new‑hire class.
• Ability to travel (valid driver’s license and acceptable driving record).
• Required to take all necessary steps to obtain security and/or other clearances required by customers to enter the customers’ premises.
• Must be able to lift 50 pounds and be active more than 50 percent of the time (walking, standing, stooping/kneeling).

In accordance with applicable law, we are providing the anticipated rate for this role: $19.00 – $26.31 hourly. This role is eligible for a transportation allowance.

We comply with all applicable federal, state and local laws, regulations, orders and mandates, including those we may be required to follow as a federal government contractor/subcontractor. You must be legally authorized to work in the United States. The Company will not pursue or support visa sponsorship. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Full‑Time On Site – This position requires full‑time presence at your assigned office(s)/worksite(s)/territory on your scheduled work days.