Retail Attendant, Customer Service Rep

Overview

SP+, a Metropolis company, is an artificial intelligence company for the real world. We use computer vision to enable checkout‑free parking experiences. So there’s no fumbling with tickets, machines, apps, or credit cards. You just “drive in and drive out.”

We are the largest parking network in America, with over 23,000 employees powering mobility at over 4,000 locations across North America and Europe.

Today, we are reinventing parking. Because it’s important, it’s everywhere and impacts everyone. Tomorrow, we will power checkout‑free experiences anywhere you go to make the everyday experiences of living, working, and playing remarkable – giving us back our most valuable asset, time.

Pay Rate: $20.00 – $22.66 per hour.

Benefits:
Eligible employees will participate in the various benefits plans including medical, dental, vision, flexible spending accounts, long/short term disability, life insurance, accident insurance, 401(k) and paid time off.

Basic Function – Ensure that an appropriate number of cars is kept on location throughout the shift, cars are being parked in an appropriate fashion and the lot is kept clean and presentable.

• Direct incoming customers to available parking spaces.
• Count vehicles on location throughout shift, as needed.
• Write and issue violation warnings to tenants and visitors that violate garage policies.
• Patrol transient and reserved parking levels on foot or in customized motor carts, if applicable.
• Provide assistance to customers who have forgotten where they parked their vehicle.
• Be present at work every scheduled day, on time and in uniform.
• Courteously assist customers by answering any questions they may have and, if necessary, direct them to the Facility Manager for further assistance.
• Control traffic at entrances and exits as needed.
• Assist in the maintenance and repair of parking equipment and any general maintenance tasks as directed by the Facility Manager.
• Report any known accidents, observed or suspected violations of Company policy, safety hazards or any unusual occurrence to the Facility Manager.
• Communicate debris, water, oil spills and other incidents to garage office.
• Substitute for Valets when necessary, if authorized.
• Have a thorough knowledge of all areas of the garage, major streets, landmarks and freeways in the area of the garage.
• Assist Facility Manager with other duties as needed.

Qualification Requirements. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience

Required:

Less than high school education or one month of related experience, training or an equivalent combination of education and experience.

License Requirement:
The individual must have and maintain a valid state‑issued driver’s license with a current address and acceptable driving record, if required to drive a company vehicle or on company business.

Availability to Work:
Special shift requirements, if any, will vary depending on a location’s hiring needs. Availability for 2nd shift, 3rd shift and/or weekends may be required.

Language

Skills:

Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one‑on‑one situations to customers and other employees of the company.

Mathematical

Skills:

Ability to add, subtract, multiply and divide two‑digit numbers and use units of American money.

Appearance:
Employees must maintain a neat and clean appearance and be in uniform at all times.

Physical Demands:
Regularly required to stand, walk, and use hands to handle cash and equipment. Occasionally required to sit, climb, balance and lift or move up to 25 pounds.

Benefits:
Eligible employees will participate in the various benefits plans including medical, dental, vision, flexible spending accounts, long/short term disability, life insurance, accident insurance, 401(k) and paid time off.

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SP+ is an equal‑opportunity employer committed in policy and practice…