Store Manager; Self Storage

Store Manager (Self Storage)

Location:

Seattle, WA

Secure Space Management LLC is one of the fastest growing Self Storage platforms in the USA with assets located primarily in high-density, urban markets. With a focus on exceptional customer service and upgraded security features, Secure Space Management LLC provides a high-quality experience that our customers can count on in any store they visit.

The Store Manager performs a wide variety of duties that support and enable the Area Manager and District Manager to meet and accomplish the expectations and requirements defined in the position. The Store Manager must be able to work within collaborative team efforts to prioritize sales and customer acquisition, vendor management, and overall performance of the store location. The store manager will also support departmental projects and initiatives and constantly demonstrate teamwork skills by cooperating with staff and customers.

The Store Manager will ensure the store's overall reflection of brand expectations, including sales and occupancy stats, positive customer experience, cleanliness, and facility operations.

$1,500 retention bonus, paid in two installments after 720 and 1,440 hours of employment. Performance and attendance requirements apply; ask a Recruiter for details.

• Minimum (1) year of experience in storage, retail or hospitality.
• Strong use of the English language in verbal and written communication.
• Customer service mindset.
• Proficient in Microsoft Word and Excel.
• Identify potential maintenance, safety, and fire issues.
• Operate roll‑up doors for storage units.
• Willing to travel occasionally to another location for scheduled shifts.

• Effectively exceed sales goals by promoting unit rentals, unit warranties, moving supplies, and securing positive reviews.
• Guide and assist new customers through the rental process, ensuring transactions are conducted smoothly.
• Reach out personally to potential clients to confirm their moving dates and ensure their storage unit is secured.
  
  Manage past due tenants proactively and handle the paperwork for the lien/auction process efficiently.
• Provide exceptional customer service to existing clients, exceeding their expectations in meeting their needs.
• Perform daily inspections of the property to ensure security, cleanliness, and proper upkeep – checking locks, cleaning units, restocking supplies, and executing light maintenance tasks.
• Perform light gardening work.
• Utilize power tools for general maintenance of property and grounds.
• Use both cleaning and property maintenance chemicals for cleanliness and overall aesthetics.
• Communicate results, updates, and recommendations clearly and effectively to the Area Manager, District Manager, and Leadership Team.
• Willing to do some travel, on occasion, to another nearby location for scheduled shifts.
• Standard work week:
  Tuesday through Saturday. Flexibility for holiday work, depending on facility hours and schedules with your team.

• Ability to sit, walk, stand, bend, squat, climb, kneel, and twist intermittently or continuously.
• Ability to grasp, push, and pull objects such as rolling carts, ladders, cleaning materials, roll up doors, and reach overhead.
• Ability to operate a desktop or laptop computer and access and produce information from a computer.
• Ability to lift or carry up to 50 pounds.

• Adhere to all GSA policies and procedures.
• Maintain the integrity of confidential communications and customer information.
• Maintain a professional, courteous, and cooperative manner with GSA & Secure Space staff, field personnel and outside contacts, and demonstrate respect and a positive attitude.
• Demonstrate dependability by arriving and leaving work on time, taking the allotted time for lunch and breaks, and limiting personal telephone calls and socializing to break periods.

• Work/life balance allowing 5 days a week by co‑developing your own schedule with your team.
• Outstanding company culture with growth opportunities throughout the U.S.
• Competitive starting pay plus monthly bonus opportunity.
• Paid Time Off and company holidays.
• 401…