Senior Operations Manager

Overview

SP+, a Metropolis company, is an artificial intelligence company for the real world. We use computer vision to enable checkout-free parking experiences. We are the largest parking network in America, with over 23,000 employees powering mobility at over 4,000 locations across North America and Europe. Today, we are reinventing parking to give back time and improve everyday living, working, and playing experiences.

The Senior Facility Manager manages the operation through effective leadership, developing client relationships and superior customer service, human resource management and budget management. This role ensures all employees perform their job functions to the standards of operational excellence. This includes:

• Delivering premier customer service to our clients.
• Hiring ideal frontline employees and providing them with the appropriate training and tools to succeed.
• Maximizing profitability through revenue development, facility marketing, cash control procedures and expense reviews.

If you thrive in an environment with a broad range of simultaneous duties, this might be the right opportunity for you!

Revenue Reporting and Budget Management

• Ensure proper parking, security and cash control procedures are followed by all employees, and participate in audits as necessary.
• Prepare daily bank deposits and ensure all cash receipts are deposited daily into the facility's bank account. Monitor office audits to maintain vigilance over potential employee theft or inefficiencies.
• Manage the operation's budget and make recommendations to reach or exceed budget if unforeseen circumstances arise.
• Identify procurement and vendor service needs of the location.
• Perform general accounting duties such as accounts payable, payroll and petty cash.

Workforce Management

• Identify proper staffing levels, hire, develop and train a team of employees to deliver superior customer service and perform daily job functions. Roles include attendants, cashiers, bookkeepers, and maintenance personnel.
• Supervise employee performance to ensure duties are completed to the highest standard, with additional training or disciplinary measures as necessary.

Client Retention & Satisfaction

• Maintain proactive communication with clients regarding opportunities to improve operations.
• Resolve client requests, concerns and issues diplomatically.
• Monitor facility maintenance for cleanliness standards and recommend improvements to the facility’s aesthetics.

Marketing & Revenue Optimization

• Assist in recommendations to maximize revenues, including parking rate studies and local/online marketing plans or prepaid parking services.

Safety & Risk Management

• Monitor and review damage claims. Implement plans to improve safety and prevent recurrence of similar claims.
• Ensure compliance with all policy and procedures and OSHA laws.

• Bachelor's degree in a related field preferred or equivalent education/experience
• Experience leading, managing and motivating a team
• Strong customer service focus and communication skills
• Ability to multi-task or work independently
• Problem-solving and quick reaction skills
• Ability to understand and communicate company policies and procedures
• Proficiency with Microsoft Word/Excel or Google Docs/Sheets
• Ability to learn internal computer programs
• Experience developing budgets and P&L review is a plus
• Parking management experience preferred but not required
• License Requirement:
  Valid state-issued driver’s license with current address and acceptable driving record

Salary & Benefits

• Salary Range: $90,000 - $130,000 annually
• Benefits include medical, dental, vision, FSA, disability, life insurance, accident insurance, 401(k) and paid time off.

SP+ is an equal opportunity employer committed to recruitment, hiring, training, and promotion without regard to race, color, religion, sex, age, national origin, citizenship status, marital status, sexual orientation, veteran status, disability or other protected classes.

Right to Work Poster

SP+, a Metropolis Company, may use an automated employment decision tool (AEDT) to assess candidacy. Data may be retained as part of employee records if hired. For NYC applicants, alternative selection process accommodations are available upon request at

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