E-Commerce Auto Aaccessory Marketing Specialist

E-Commerce Auto Aaccessory Marketing Specialist

We are a growing small online business offering various auto parts products. We are looking to hire an outstanding customer service rep to help our awesome customers. We need detail-oriented, multi-tasker, who are organized, and able to learn and adapt quickly. We will fully train you, however, you must enjoy working at a fast pace and constantly changing environment.

Our office hours are M-F, 10:00 am
-6:00 pm. Working hours can be flexible and discussed.

• Driving sales performance of the e-commerce platform
• Own brand integrity online, monitoring and enforcing policies across retailers
• Develop and implement an e-commerce strategy to improve website performance
• Maintain current knowledge of industry trends, opportunities, channels, products, and competitors to be a trusted business advisor to accounts
• Assist customers with messages and emails, such as product inquiries, new order requests, and troubleshooting problems, etc, replying as appropriate and timely
• Assist customers in a friendly, knowledgeable, and patient manner while resolving conflicts in a win-win situation

• Experience in customer service or e-commerce roles
• Relentless customer advocate, experienced in finding solutions to improve relationships and drive growth
• Extensive experience with practices and techniques related to web merchandising or online retailing
• Sound knowledge of website management and eCommerce usability
• Proficient and had hands‑on experience with Shopify, eBay, Google Ads
• Ability to change strategies and rethink conventional wisdom at any time
• Track records of delivery results in a highly ambiguous environment
• Startup or entrepreneurship experience, optimistic and able to work independently with minimal supervision
• Strong verbal and written communication skills
• English and Chinese
• Managing and executing promotional campaigns and fulfill marketing needs
• Ensuring good customer service by addressing and ensuring the timely resolution of customer issues or comments, improve/eliminate chargebacks
• Own items sell-in and throughout product life cycle (item setup, sell-through, forecasting, in-stock, pricing)

• Understanding of auto parts or strong interest in motorsports and JDM cars / BIMMER / MUSCLE
• Minimum of two (2) years of experience in customer service or e-commerce roles
• Experience with eBay, Shopify, or other social media platforms
• Familiar with computer design programs like Adobe Photoshop / Figma / UI design / UX design
• English and Chinese (preferred)

Entry level

Internship

Sales and Business Development

Wholesale Motor Vehicles and Parts