Store PUD Courier

POSITION SUMMARY

Under general supervision, the Pick Up & Delivery (PUD) provides customer service activities related to picking up and delivery orders to and from Fed Ex Office stores and customer’s place of business. Responsibilities are accomplished by driving a company vehicle and ensuring that regular servicing and cleaning of vehicles is conducted. The PUD Courier will receive daily route information from a centralized dispatcher.

The dispatcher will have the ability to add or remove stops from the route as needed. The PUD Courier may also be asked to perform other duties within a Fed Ex Office Store, if there is a period of time where they are not assigned any pick-up/delivery activity.

• Responsible for driving the company vehicle to perform pick-up/delivery service for Fed Ex Office stores and for customers
• Pick-up duties encompass driving to the customer’s place of business (or a Fed Ex Office store), receiving completed masters for photocopying orders and picking up supplies and inventory items from vendor’s place of business
• Delivery duties include: delivering finished photocopy orders to customers (or a Fed Ex Office store) and distributing marketing materials as requested
• Receive daily route information from a centralized dispatcher via a company provided phone
• Responsible for the operation of company Vehicle according to applicable motor vehicle regulations, company policy and auto insurance guidelines
• Ensuring the proper upkeep and maintenance of the vehicle by conducting regular servicing and cleaning procedures
• Responsible for maintaining pick-up/delivery logs and vehicle maintenance logs to document duties performed
• Adhere to Fed Ex Office company and vehicle safety policies and guidelines
• Follow accident procedures and observe traffic laws
• Responsible for ensuring quality service is provided at each customer interaction by providing efficient and professional delivery service, answering customer questions, problem resolution and polite and caring transactions/interactions
• Responsible for performing additional duties within the store during non-delivery times
• All other duties as needed or required

• High school diploma or equivalent education
• Must be at least 21 years old and have a minimum of two years of driving experience
• Valid and current driver’s license
• Ability to comply with any specialized regulatory or licensing requirements, as determined by geographic location and/or work assignment;
  Fed Ex Office will communicate any specialized regulatory or licensing requirements during the hiring process
• Must meet and maintain the Fed Ex Office Motor Vehicle Requirements, to be audited annually
• For new hires, must meet all Fed Ex Office employment qualifications in force at time of hiring
• For current Fed Ex Office team members, must meet hiring criteria for the position and transfer requirements as outlined in the Team Member Handbook

• Ability to stand during entire shift, excluding meal and rest periods
• Ability to move and lift 55 pounds
• Ability, on a consistent basis, to bend/twist at the waist and knees
• Ability, on a consistent basis, to communicate effectively with customers, vendors, and other team members
• Ability, on a consistent basis, to perform work activities requiring cooperation and instruction
• Ability, on a consistent basis, to function in a fast-paced environment, under substantial pressure
• Ability, on a consistent basis, to maintain attention and concentration for extended periods of time
• Ability, on a consistent basis to work with minimal supervision
• Ability, on a consistent basis, to report regularly to work and maintain established business hours in order to support the Fed Ex Office business; regular attendance and/or reporting could include regular attendance at a physical location and/or maintaining established business hours depending on the scope and nature of the position

Schedule:

M-F 9am-2pm

Quality Driven Management strives to deliver market-leading customer experience, business excellence, and financial return through a…