Res​/Comm Service Technician III

A.O. Smith is a global leader applying innovative technologies and energy‑efficient solutions to products manufactured and marketed worldwide. The company is one of the world’s leading manufacturers of residential and commercial water heating equipment and boilers, as well as water‑treatment products for residential and light commercial applications. Headquartered in Milwaukee, Wisconsin, A.O. Smith employs approximately 12,000 people across the United States, Canada, China, India, Mexico, the Netherlands, and the United Kingdom.

Tucson, AZ

The Residential/Commercial Service Technician III will perform customer site visits, service and install water‑treatment equipment, repair equipment, deliver salt, and maintain customer relationships. The role requires independent work with minimal supervision, strong organizational skills, and mechanical aptitude.

• Complete installation of point‑of‑entry and point‑of‑use water‑treatment equipment.
• Adhere to local, state, and national codes and regulations.
• Maintain and repair residential water‑treatment equipment.
• Deliver salt to residential and commercial customers.
• Record appointment data for every service call.
• Communicate professionally with customers and within the company.
• Collaborate with management, sales, and customer service to resolve complaints.
• Maintain service vehicle inventory and adhere to safety and vehicle practices.
• Take and unload salt deliveries into the warehouse via forklift.
• Perform basic shop duties such as cleaning and building maintenance.
• Perform any other activities as needed or directed.
• Serve as on‑call technician as required.

• High school diploma required; associate’s degree in a technical field preferred.
• Minimum of 3–4 years of related work experience.
• Insurable driving record.
• Ability to lift 50 lbs unassisted and move up to 100 lbs consistently.
• Successful completion of pre‑employment screenings, including DOT requirements.
• Capability to work in varied environments and temperatures (crawl spaces, attics, etc.).

• HVAC, plumbing, or mechanical related experience is a plus.
• Proficiency with computers and Microsoft Office.
• Proficient customer service experience.
• Ability to work independently and as part of a team.

Competitive compensation package and comprehensive benefits including medical and dental insurance, company‑sponsored life insurance, retirement savings plan, short‑ and long‑term disability programs, and tuition assistance.

In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case‑by‑case basis.

We consider all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status. We also provide reasonable accommodations to qualified individuals with disabilities in accordance with the ADA and applicable state and local law.

Pam Carter

615‑427‑8182

• Seniority level:
  Associate
• Employment type:
  Full‑time
• Job function:
  Customer Service
• Industries:
  Manufacturing and Consumer Services