Retail Service Specialist

Join to apply for the Retail Service Specialist role at O'Reilly Auto Parts

Bilingual candidates encouraged to apply.

• Lead store team members in providing excellent customer service to retail and professional customers.
• Supervise the customer service levels on the retail showroom, including team member execution on programs such as Related sales, Hi5, Rock the Call, Never Say No, Rock the Lot, etc.
• Ensure telephone is answered according to company policy.
• Ensure buy online/ship to store, hub and store-to-store transfers, and DC add orders are processed promptly and customers are notified of shipment arrivals.
• Handle special orders and outside purchases efficiently and in accordance with procedures, utilizing the electronic outside purchase order ledger.
• Process retail customer returns and exchanges efficiently, issue refunds accurately using correct payment methods, and stage returned merchandise properly.
• Invoice all merchandise, including core charges and warranties, before products leave the store.
• Communicate Zipline messages and delegate Image Maker and merchandising tasks as assigned.
• Ensure team members adhere to posted work schedules, obtain approval for deviations, and clock in/out per company policy.
• Perform all store opening/closing duties, including day‑end procedures, securing money/deposits, preparing bank deposits, ensuring security lights are on, locking doors, arming/disarming alarms, and securing delivery vehicles.
• Perform all other duties as assigned.

• Required:
• Strong communication skills.
• Ability to obtain RSS Certification.
• Desired:
• Retail sales experience, preferably in auto parts.
• Automotive systems and repair knowledge.
• ASE Certification.
• Fluency in multiple languages (Spanish highly desired).

• Competitive Wages & Paid Time Off
• Stock Purchase Plan & 401(k) with Employer Contributions Starting Day One
• Medical, Dental, & Vision Insurance with Optional Flexible Spending Account (FSA)
• Team Member Health/Wellbeing Programs
• Tuition Educational Assistance Programs
• Opportunities for Career Growth

O’Reilly Auto Parts is an equal opportunity employer. The Company does not discriminate on the basis of race, religion, color, national origin or ancestry (including immigration status or citizenship), sex, sexual orientation, gender identity, pregnancy (including childbirth, lactation, and related medical conditions), age (40 and over), veteran status, uniformed service member status, physical or mental disability, genetic information, or another protected status as defined by local, state, or federal law.

Qualified individuals with a disability may be entitled to reasonable accommodation under the Americans with Disabilities Act. If you require a reasonable accommodation during the application or employment process, please send an email to or call (800) 471‑7431 and provide your requested accommodation and position details.

Entry level

Full‑time

Other

Retail