Supervisor, Retail, Retail & Store Manager

Overview

Kate Spade New York is part of the Tapestry portfolio – a global house of brands committed to stretching what’s possible. A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive.

Supervisor Outlet

The successful individual will leverage their proficiency in retail to…

• Client & Service Expert:
  Partner with Store Manager to develop business driving initiatives that build repeat business or attract a new customer to the store. Communicate and achieve store productivity targets including sales per hour, adt, upt, and capture rate. Ensure all associates complete the sales training program and develop strong product knowledge across all categories. Model and supervise the selling environment, provide consistent coaching on sales training process in order to ensure the highest level of customer service and sales.
• Leadership Presence:
  Achievement of personal sales goals. Educate team on sales plans, personal sales goals, store stats and drives team to achieve them. Ensure the highest level of service is provided to all customers through extensive product knowledge and the completion of product profiles. Foster a team environment by creating a fun, competitive, inviting atmosphere.
• Building Brand Equity:
  Understand and communicate the kate spade new york brand aesthetic, brand philosophy and lifestyle to the sales team and customer. Ensure brand and operating standards are met to support brand consistency. Ensure store presentation standards are achieved and maintained.
• Operational Excellence:
  Perform and supervise store opening and closing procedures including counting register funds, completing bank deposits, opening and closing registers and securing facility. Accurately processes all POS transactions and inventory functions such as transfers, receiving, fedex shipments, repairs and damages to maintain the integrity of the inventory. Adherence to Kate Spade loss prevention policies and operational procedures.
• Other:
  The accomplished individual will possess strong written and verbal communication skills, detail oriented, proactive ability to multi task and prioritize.

• Minimum 2-3 years’ experience in luxury goods or a comparable retail environment
• College degree preferred
• Prior luxury goods experience preferred
• Physical requirements:
  
  Available to work store schedule, as needed, including evenings and weekends; standing for extended periods of time; able to safely lift boxes up to 40 pounds; comfortable climbing ladders

For All Employees:
Drive for Results;
Customer Focus;
Creativity;
Interpersonal Savvy;
Learning on the Fly;
Perseverance;
Dealing with Ambiguity.

For People Managers:
Strategic Agility;
Building Effective Teams;
Managerial Courage. Also includes Developing Direct Reports and Others, Building Effective Teams (duplicate phrasing kept as in source).

Kate Spade is an equal opportunity and affirmative action employer. All employment decisions are based on qualifications as they relate to the requirements of the position, without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, disability, marital status, pregnancy, or any other legally-protected basis.

Tapestry, Inc. will provide applicants and employees with reasonable accommodation for disabilities or religious beliefs. If you require accommodation to complete the application process, contact Tapestry People Services at or e

Base pay range: $16.00 to $23.75. Benefits include medical, dental, vision, life insurance, disability, 401(k) and paid time off. For additional information about benefits, see the store compensation & benefits information. Eligible employees may receive product discounts and incentive compensation.