Customer Service Specialist, E-Commerce & Special Events

Customer Service Specialist, E-Commerce & Special Events|FIJI Water Company# Customer Service Specialist, E-Commerce & Special Events

FIJI Water Company | Tucson, AZ | Customer service | Associate | Full-time | Job e
* Email## Company Description It’s more than just water. FIJI Water is known for its iconic square bottle and unique mineral profile.  Since 1996, FIJI Water has embodied what it means to be Earth's Finest Water and is sold worldwide. FIJI Water is committed to doing business responsibly and seeking opportunities to make a difference. This means investing in sustainability, the environment, and local communities to enable positive change.

We are seeking a highly skilled, detail-oriented professional to join our team as an E-Commerce & Special Events Account Specialist. In this role, you’ll be responsible for managing customer orders from around the globe, ensuring a seamless and personalized experience. We’re looking for someone enthusiastic and proactive—someone who can anticipate customer needs, actively listen to concerns, and deliver innovative, tailored solutions.

The ideal candidate will have a strong understanding of our customer service standards and be well-versed in our product offerings, enabling them to provide fast, accurate, and effective support.##

Job Description
** E-commerce Order Management:
*** Process Ecommerce orders within 24 hours and oversee from submission to delivery
* Possess strong understanding of Amazon Vendor Central portal and be able to confirm/route new orders and run analytical reports
* Analyze inventory data to determine how to best allocate e-commerce inventory
* Act as a liaison for internal teams (i.e., planning, accounting, operations etc.) and E-commerce customers to solve problems, clarify requirements and negotiate resolutions
* Collaborate with Distribution, Transportation and Drayage teams to expedite order fulfillment when necessary and to resolve issues
* Possess strong knowledge of Amazon compliance requirements and assist to reduce/avoid chargebacks
* Manage Month-End Closing for Home Delivery
* Process Return Material Authorization requests and address issues in a timely manner
** Non-Revenue Order Management:
*** Process non-revenue orders for Special Events/Samples/Quality/PR/Executive samples within 24 hours
* Manage all aspects of non-revenue orders from request to delivery, tracking progress and intervening/troubleshooting for timely execution of deliverables
* Perform cost analysis for orders with an emphasis on On-Time Delivery at the lowest rates
* Manage all aspects of domestic and international Disposal Order management and ensure accuracy
* Facilitate weekly meetings with PR Team
* Communicate daily order status to all relevant parties
** General

Responsibilities and Duties:

*** Communicate solutions, successes, and opportunities to Customer Service Manager
* Oversee BOT performance and report failures
* Maintain standards, systems, and best practices for E-Commerce, Special Events and Disposal Orders
* Document Standard Operating Procedures and update as needed
* Support overall supply chain planning, sales operations, and expansion projects
* Maintain an exemplary customer service/problem-solving attitude and handle difficult customer situations to our customers’ satisfaction
* Be self-motivated and solution focused
* Continuously seek opportunities and take initiative to streamline operations## Qualifications
* Minimum of 1-3 years’ work experience
* BS/BA required, preferably in Logistics Management, Supply Chain Management, Mathematics, Accounting, Finance or Business Management
* Excellent problem-solving skills
* Ability to always remain professional and courteous with customers
* Highly organized and detail-oriented
* Ability to handle multiple projects simultaneously
* Strong leadership, relationship building
* Excellent verbal and written communication skills
* Master-level proficiency in Excel including pivot tables, v-lookup formulas, graph creation and other essential skills
* High level of proficiency in Word, PowerPoint, MS Outlook
* Willing to work outside normal business hours to complete time sensitive projects
* Experience with order…