Manager Patient Care Services - LDRP TMC Rincon

SUMMARY

Manages a nursing unit or nursing specialty function such as Bed Control or Restorative Services.

Manages staff; interviews, hires and trains; evaluates employee performance; deals with performance problems as appropriate; delegates work assignments effectively; manages operations for quality 24/7 patient care.

Assists in managing department budget.

Designs, with agreement from Director of Nursing (DON), or Director of Behavioral Health Nursing, and implements the specific staffing plan (Acuity) and daily, shift-by-shift staffing grid.

Monitors patient acuity/staffing through the bi-weekly productivity report and takes appropriate action.

Provides safe environment for patients and caregivers, compliant to EOC rules and all regulatory requirements.

Facilitates development of unit specific standards of care with realistic and measurable patient care outcomes.

Provides orientation for the medical staff to Nursing Services.

Promotes continuity of patient care by supporting case management activities; acts as a resource to direct care providers when support services are in conflict with patient care needs.

Promotes an optimum environment in which the patient care team can accomplish mutually developed goals.

Investigates patient complaints and/or incidents, initiating corrective and/or disciplinary action.

Maintains an ongoing evaluation of customer service to ensure that systems, policies, and procedures are convenient to those being served.

Ensures compliance with requirements of federal, state and community agencies, regulatory authorities, and hospital policies and procedures.

Selects and monitors preceptors in development of their role to facilitate new grad hires incorporation into the unit staff.

Ensures the design, implementation, and evaluation of educational programs for staff.

May provide education planning, documentation, and record keeping for assigned unit(s).

Maintains clinical expertise through a variety of methods, including direct patient care as necessary.

Serve as the liaison to internal and external patient care committees, internal departments, referral hospitals,

Adheres to and supports team members in exhibiting TMCH values of integrity, community, compassion, and dedication.

Adheres to TMCH organizational and department-specific safety, confidentiality, values policies and standards.

Performs related duties as assigned.

Bed Control:

Manages the daily operations of the Bed Control Unit. Collaborates with all patient care units to design and implement processes for enhancing throughput for the admission process. Designs processes for applying and documenting criteria based admission reviews using Inter Qual, to ensure compliance with regulatory requirements for medical necessity, and in order to admit patients to the correct status and level of care.

Interfaces with physicians to provide information and ensure excellent customer service. Educates and coaches Bed Control staff in department processes and all related regulatory requirements, communicates processes to other departments that interface with Bed Control. Trouble shoots problems, collects and interprets data, and monitors outcomes. Positions in Bed Control are expected to spend 30-45% of time in RN bed controlrole.

Additionally, collaborates and supports the House Supervisors in daily operations management, development of processes and standard work related to capacity management, and communication dissemination.

Education:

Bachelor’s degree in nursing required.

Experience:

Three (3) years in a nursing management or leadership role, with experience in data management and process development.

Pediatric Clinical Quality Improvement:

Serve as the liaison to internal and external pediatric care committees, internal departments, referral hospitals, trauma centers, EMS agencies, primary care providers, health insurers and other entities needed to integrate services for the continuum of care. Facilitates nursing continuing education for the Emergency Department and external affiliated entities in pediatrics; ensures pediatric specific elements are included in new staff orientation. Promotes patient and family education in illness and injury prevention and promotes pediatric disaster preparedness.

Collaborates with hospital administration and physician director to ensure that the ED is prepared to care for children of all ages and works with clinical leadership to ensure the availability of pediatric equipment, medication and other pediatric resources.

Restorative Services:

Manages and directs the operation of pediatric therapy, inpatient, and outpatient services within the Tucson Medical Center system or manages and oversees all operations staff for acute therapy services within Tucson Medical Center. Identifies operational adjustments necessaary to impact identified financial variations. Ensures delivery of quality therapy services. Identifies patient/client needs and develops quality programs to meet those needs; ensures delivery of…