Volunteer Engagement and Programs Coordinator

Volunteer Engagement and Programs Coordinator

EOE Statement It is the policy of the Humane Society of Southern Arizona, Inc. to provide all persons with equal employment opportunities regardless of race, color, citizenship status, national origin, ancestry, gender, sexual orientation, gender identity, religion, creed, physical or mental disability, marital status, veteran status, political affiliation, genetic information, or any other factor protected by law.

Category Community Relations

Job Purpose:

The Volunteer Engagement and Programs Coordinator supports HSSA’s mission by coordinating day‑to‑day volunteer program operations and ensuring volunteers are engaged, trained, and supported. This role strengthens our Community Engagement and Support pillar by helping sustain a strong, reliable volunteer workforce that contributes to lifesaving programs and exceptional animal care.

• Lifesaving Programs:
  Our dedication to ensuring every pet finds a loving home drives us to continually enhance shelter processes and expand adoption efforts, ensuring no animal is left behind.
• Animal Care and Well‑being:
  We uphold a commitment to the highest standards of care for every animal, providing essential medical attention and enriching activities. Your support makes a lasting difference in the well‑being of the pets in our care.
• Community Engagement and Support:
  We continuously strengthen programs such as our pet pantry and build meaningful partnerships to keep pets and families together, working to reduce the need for shelter intervention.

• Coordinate daily volunteer scheduling, onboarding, orientation, and assignments to ensure adequate coverage across departments.
• Maintain accurate volunteer records and documentation, including hours, training completion, and compliance requirements.
• Assist with volunteer recognition efforts, appreciation events, and ongoing engagement initiatives.
• Support the Community Engagement Manager in developing and improving volunteer workflows, training content, and program materials.
• Serve as a point of contact for volunteers, providing excellent customer service, answering questions, and supporting volunteer success.
• Collaborate with program areas to identify volunteer needs and adjust assignments accordingly.
• Ensure volunteers understand and follow HSSA policies, safety guidelines, and animal‑handling protocols.
• Help monitor volunteer performance and elevate concerns to the Community Engagement Manager when needed.
• Provide hands‑on support when necessary (e.g., assisting volunteers with tasks, animal handling).
• Maintain volunteer management database and generate reports as requested.
• Maintain a professional and positive working environment for staff and volunteers.
• Represent HSSA in a professional and positive manner.
• Perform other duties as assigned.

Work is performed in a shelter and office environment with regular interaction with animals and volunteers. Physical requirements include lifting up to 50 pounds, standing or walking for extended periods, bending, and working both indoors and outdoors. Exposure to zoonotic diseases, loud noises, and varying weather conditions may occur. Schedule flexibility including occasional evenings, weekends, and holidays is required to support program needs.

• 1 year of experience in customer service, volunteer coordination, community programs, or related field.
• Strong communication skills, both written and verbal.
• Ability to work in a fast‑paced environment with competing priorities.
• Proficiency with basic computer systems (Microsoft Office, Outlook, databases).
• Ability to lift up to 50 pounds and handle animals safely when needed in coordination with volunteer duties.

• Prior experience in an animal shelter, nonprofit, or volunteer services environment.
• Training or experience in conflict resolution, coaching, or program coordination.
• Experience with volunteer management software.

• Strong interpersonal and relationship‑building skills.
• Customer service mindset with patience, empathy, and professionalism.
• Organizat…