Program Supervisor

Overview

ARIZONA DEPARTMENT OF CHILD SAFETY

The Arizona Department of Child Safety (DCS) is a social and human services agency whose mission is to successfully partner with families, caregivers, and the community to strengthen families, ensure safety, and achieve permanency for all Arizona’s children through prevention, services, and support.

Program Supervisor

Ongoing

Address: 4400

E. Broadway Blvd., Tucson, AZ 86711

Salary: $31.6827 hourly / $65,900.0200 annual

Grade: 21

Closing Date: 2/3/2026

Under the direction of the Department of Child Safety Program Manager, this position serves as a Supervisor and is responsible for managing the workflow of a Unit of DCS Specialists, Case Aides and support staff that are engaged in child safety services.

• Directs, supervises and instructs direct reports according to department and regional policies pertaining to child protective services.
• Reviews work products and analyzes facts obtained by DCS specialists. Provides input on cases. Evaluates appropriateness of assessments and decisions made as well as intervention plans, case plans, progress, barriers, placement, services, visitation, etc. to ensure child safety and compliance.
• Interviews and trains staff within the unit. Develops work schedules.
• Meets monthly with employees to discuss performance. Completes employee evaluations. Initiates disciplinary actions, if necessary.
• Responds/resolves problems and questions presented by customers, case participants, internal DCS staff, and other stakeholders to address concerns involving policy, procedures and issues related to specific cases.
• Attends management staff meetings, training, professional seminars, conferences and participates in problem-solving/decision-making.
• Produces, utilizes and sends reports.
• Other duties as assigned.

• DCS Specialist Training track classroom sessions unless this training has been completed within the previous two years.
• DCS Program Supervisor Training Track.

Note:

Training will be provided. Classroom sessions are held in Phoenix.

Knowledge, Skills & Abilities (KSAs):

• Federal and State laws, regulations and directives governing child protective services.
• Risk assessment practices and procedures.
• Principles and Practices of work leadership and management.
• Theories of personality development and adjustment.
• Policies and procedures of court systems.
• Community Resources.

• Verbal and written communication.
• Eliciting information through interviews.
• Establishing and maintaining work relationships with children, their families, and court representatives.
• Resolving problems.
• Delivering public speeches.
• Supervision techniques.

• Apply the principles and practices of work leadership and the DCS Management System.
• Maintain professional boundaries.
• Lead by example.
• Work as a team member.
• Recognize employee strengths and development opportunities.
• Prepare detailed documentation of parent, child, and professional contacts to ensure that the records accurately convey reported information and minimize misinterpretation.
• Perform after-hour duties.
• To learn policies and procedures of Guardian and automated systems.

Lateral Transfers will be given preference. Qualifications for lateral transfers:

• Must be a current DCS employee.
• Must currently be in a Program Supervisor position for 12 consecutive months.
• Must be meeting expectations in current position (Performance Evaluation score of meets expectations on last evaluation), not currently under a Performance Improvement Plan or under review as part of a Memo of Concern.
• No discipline within the last 12 months.

• Master’s or bachelor’s degree from an accredited college or university, AND three (3) years of experience with the Arizona Department of Child Safety (DCS).
• OR Master’s or bachelor’s degree from an accredited college or university, AND two (2) years of combined experience in the DCS Specialist Trainee, DCS Specialist, DCS Program Specialist, Investigator Sr., or Assistant Manager role, AND Six (6) months of experience in a DCS Program Supervisor Special Assignment role.
• OR Master’s or…