Operations Director - LSAA
Listed on 2026-02-01
-
Management
-
Healthcare
Every child deserves the brightest future and Life Skills Autism Academy is on a mission to help young children with Autism Spectrum Disorder (ASD) have the best developmental experience possible while acquiring the skills to succeed in school on their own terms. Too many children with ASD are untreated or under-treated and Life Skills Autism Academy is committed to reaching every child in need and their families with interventions based on the principles of Applied Behavior Analysis that meet – and exceed -- best practices.
Our Optimal Outcomes Model(TM) looks at the whole-child, engages families in aspirational treatment planning and leverages team-based care to allow BCBA’s to focus on clinical issues and support Life Skills Autism Academy's dedication to quality, family satisfaction and developmental outcomes.
See what it's like...
Position SummaryThe Operations Director sets the tone for the entire center’s team member culture and family experience. This role is directly in charge of all sales and daily business operations with the ultimate goal of reaching capacity within the center and achieving the optimal operating model. This role is responsible for maintaining an up-to-date roster of Behavior Technicians (BTs) and their deployment and compliance status, determining staffing needs, maximizing BT utilization, and managing daily scheduling changes to limit overtime and non-billable hours.
The Operations Director will lead BTs by coordinating training and compliance needs, and issuing disciplinary action up to and including termination, and completing the offboarding process. This role will collaborate with the BT Recruiting Department to determine existing BT needs, adjust targets, and realign resources.
The Operations Director’s responsibilities fall into six main categories:
Customer Service, Team Member Satisfaction and Retention, Center Appearance/Maintenance, Daily Operations, HR/Compliance, and Center Growth.
Success measures include adherence to Centria policies and ongoing compliance, customer satisfaction, BT utilization and retention, properly managing non-billable time of Behavior Technicians, and ensuring operational efficiency in a well-structured, enjoyable space with the highest quality of therapy being delivered by highly satisfied team members.
Duties and Responsibilities- Conduct sales, marketing, and advertising duties in order to grow the academy’s client base to full capacity.
- Assist clients and families in accessing treatment by guiding them through the intake process.
- Maintain communication with prospective clients and ensure appropriate expectations of the intake process and timeline for how soon we can get services started.
- Align all resources (Supervising Clinicians, Behavior Technicians, and Clients) to ensure clients access therapy in the quickest, smoothest manner.
- Ensure the cleanliness and appearance of the center meet the highest standards of care.
- Ensure all standard supplies are set to a recurring monthly order and other supplies are ordered as needed.
- Work with the Facilities and Purchasing departments to promptly address all issues as they arise within the center and coordinate necessary maintenance.
- Ensure center is meeting all compliance/credentialing standards (JCAHO, BHCOE).
- Monitor center expenses to stay within monthly budget.
- Assist in hosting center events (activity days, birthdays, anniversaries, graduations, etc.).
- Enter the schedules into all required systems and communicate schedule changes with staff.
- Coordinate with Recruiting Department to ensure alignment with our staffing needs while taking new clients and turnover into account.
- Conduct interviews for new Behavior Technicians.
- Track all daily operations metrics on the appropriate shared spreadsheets.
- Responsible for tracking Behavior Technician attendance and…
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).