Parking Service Agent II

* Provides leadership for the day-to-day activities related to Park Tucson. Leads Parking Service Agent I’s in the field. Monitors job status and oversees the work of parking service agents to maintain productivity and work quality. Trains Parking Service Agents in procedures, practices, policies, related law, regulations and City Code. Provides training to new Parking Service Agent I’s. Ensures training is adequate and efficient.

Assists in coordination, training and development of staff programs practices, policies, codes, laws and regulations.
* Patrols designated areas on foot, bicycle, and by vehicle to monitor parking meters, signs, and markings. Enforces parking codes and investigates violations by speaking with walk-in clients. Enforces parking and transportation regulations and issues citations. Coordinates with a licensed towing company to remove and transport vehicles as needed. Investigates and responds to incidents and complaints from the public. Conducts research and analysis on ticket complaints and concerns.

Maintains logs and records of daily activities. Draws parking diagrams of parking lots and areas to determine parking specifications.
* Provides customer service to the public and responds to a variety of questions. Provides information and education on rules, regulations, laws, ordinances and City Codes. Responds to questions from court officials and may be called to testify about the details of a parking violation, such as the location, time, nature of the offense, and any other relevant observations.
* Monitors and maintains the cleanliness and appearance of City of Tucson parking facilities, reporting any maintenance issues promptly. Monitors and conducts minor repairs to the parking and revenue control systems including pay stations and parking spaces. Monitors and ensures standard operating procedures are being followed for off street parking operations.
* Collects money from parking meters and transports collections to the cashier for deposit. Obtains receipts, audits meters utilizing a hand-held device, and audits parking meter collections.  Collaborates with Parking Service Agent I for assistance.
* Performs other duties and tasks as assigned.
** Benefits:
** The City of Tucson offers a generous benefits package for benefit-eligible positions. The comprehensive, flexible, and affordable coverage is designed to optimize health and well-being, security and future, and peace of mind. Benefits begin with medical, dental, vision, life, disability, and FSA coverage, surpassing your standard 401(k) program by offering a rich pension plan plus optional Roth and pretax deferred compensation savings.

With your well-being in mind, our paid time off program provides new hires with 38 paid days off in the first year of employment, with time off increasing steadily in subsequent years. We offer twelve weeks of paid parental leave, paid tuition reimbursement, student loan repayment, off- and on-the-job training, and opportunities to forge connections with peers and the community through employee resource groups and paid volunteer hours.

You can learn more about our benefits at
#J-18808-Ljbffr