On-Site Project Coach

Salary Range:

$44,000 - $50,000

We are hiring Project Coaches to join our fun team in Tucson, AZ! In this role, you'll supervise and develop a team of call center agents. You'll drive performance, build a happy team, and help develop individual skills.
* Position is on-site in our Tucson, AZ contact center.
* What you will be doing:

* Work with a team of people and help them get the most out of their natural talents.

* Manage a team of 15 or more call center agents who interact with our clients' customers who call us to get help.

* Collaborate with management and your peers to discover best practices and brainstorm ideas to solve challenges big and small.

* Identify opportunities for individual and team performance improvement, follow an improvement process, and bridge the gap.

* Positively resolve conflict and achieve excellent results by balancing a sense of empathy, care, and performance with customers and staff.

* Take care of some administrative tasks like managing time off, approving payroll adjustments, managing team schedule adherence, and monitoring performance results.

Bring it. You're qualified if you:

* High school diploma or equivalent and previous supervisory experience in a call center environment.

* Ability to communicate direction in a clear and concise manner

* Possess a strong customer service background with the ability to drive results for your team.

* Possess strong leadership and relationship skills.

* Have a naturally positive attitude.

* Know your way around Microsoft Office products.

* Are a problem-solver with a genuine desire to help people be successful.

* Can work on more than one thing at a time and know how to prioritize.

* Are ready to be part of a team and contribute to Afni's success.