Assistant Director of Admissions

Company Description

As a leading healthcare education organization, Unitek Learning’s family of schools helps thousands of students launch and accelerate their careers every year. As a rapidly growing and highly successful company, Unitek is also a great place to pursue a rewarding and challenging career. We offer a competitive salary, generous benefits, unlimited growth potential, and a collegiate work environment.

We are looking for an Assistant Director of Admissions to join our team.

Under supervision of the Director of Admissions, this position will ensure the Admissions team meets pre‑set goals and performance standards for the continued success of the campus. As needed, it fields inquiries and carries out approved enrollment process. The role assists in monitoring employee staffing levels, lead flow, planning and implementing local area marketing initiatives, monitoring High School lead generation activity, and ensuring compliance standards are met and policies are adhered to.

• Assist in efforts to recruit, train, manage, supervise and motivate Admissions Representatives and support staff
• Evaluate phone calls for each Admissions Representative biweekly and interviews once monthly, conduct Professional Standards evaluations quarterly, and conduct annual and semi‑annual performance reviews of each employee reporting to Admissions. Work with peer departments to ensure overall campus success by delivering excellent customer service and student experience
• Observe interviews and listen to phone calls to provide feedback and coaching to ensure successful performance
• Review all inbound recorded calls within 72 hours to ensure accurate lead entry and proper handling of calls by front desk
• Ensure activity and run‑rate boards are updated
• Conduct Y‑Connect trainings with Admissions Reps on the floor
• Ensure staffing schedules/shifts are arranged to ensure full coverage for inbound leads during hours of operation
• Monitor and respond appropriately to public reviews and mystery shops
• Track, monitor and report on progress toward start goals
• Coach and develop Admissions Representatives identified as potential leaders to prepare for future admissions director roles
• Work closely with Financial Aid department to hold STITCH/GAP meetings to maintain excellent customer service and interview‑to‑start performance
• Work with campus Executives and Regional Directors to periodically assess whether admissions policies and procedures are meeting campus goals
• Plan and conduct campus‑based events like open houses and orientations
• Assist in conducting daily stand‑ups and weekly team meetings to build team cohesiveness, review progress toward goals, policies and procedures, and best practices
• Correspond with prospective students, applicants and others seeking information on admissions standards
• Provide input for budgets, training meetings, campus facilities, etc.
• Ensure that the business professional dress code is followed by all Admissions staff members Monday through Friday
• Complete other projects and duties as assigned
• Must have high integrity and solid business acumen, including numerical and analytical ability
• Must be reliable and presentable as a leader on the campus in a department with student‑facing duties
• Provide guidance throughout the admissions process
• Have high energy and be a committed team player with excellent leadership capabilities; must be able to train and develop subordinates
• Be familiar with CRM systems and SMS systems, Campus Vue and proficient in MS Office
• Have superior verbal and written communication skills
• Work in a fast‑paced, dynamic and collaborative team environment, internally and externally

• Must have a proven admissions track record with a minimum of four years of direct enrollment management experience
• Demonstrated proficiency with enrollment management practices and a minimum of a bachelor’s degree preferred
• Candidate must possess strong organizational skills, leadership, development and implementation skill
• Ability to multi‑task and exhibit excellent written and verbal communication skills; communicate effectively with individuals from diverse socio‑economic and multi‑cultural backgrounds; respect and ethics required

• Medical, Dental and Vision starting the 1st of the month following 30 days of employment
• 2 weeks’ starting vacation per year, increasing based on years of service with the company
• 12 paid holidays and 2 floating holidays
• 401(k) with a company match
• Company‑paid life insurance at 1× your annual salary
• Leadership development and training for career advancement
• Tuition assistance and forgiveness for you and your family up to 100% depending on the program