Supervisor, Operations; Global

Supervisor, Operations (Global) – Bombardier

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At Bombardier, we design, build and maintain the world’s peak‑performing aircraft for the world’s most discerning people and businesses, governments and militaries. We have been successful in setting the highest standards by putting our people at the heart of it all, and defining excellence, together.

Working at Bombardier means operating at the highest level. Every day, you are part of a team that delivers superior experiences and products, pushing the boundaries of what’s possible in our industry and beyond. By prioritizing employee growth and development, we empower everyone to reach their full potential on their own terms, because the best work happens when you are free to be yourself and share your unique expertise.

• Insurance plans (Dental, medical, life insurance, disability, and more)
• Competitive base salary
• Retirement savings plan
• Employee Assistance Program
• Tele Health Program

• Adhere to Bombardier General Work Requirements.
• Encourage and promote a safe work environment by supervising a safety/security program which includes operation of support equipment, aircraft systems, 5S, general housekeeping and lean manufacturing. Ensure that regular established safety/security audits are conducted and discrepancies are addressed.
• Perform supervisory responsibilities for assigned employees and area(s), including time‑card and vacation approvals, PMP and 30/60/90 day reviews, opportunities for professional development and training, personnel decisions concerning hire, fire, disciplinary issues and salary adjustments, as well as employee schedules and leave.
• Coordinate unscheduled aircraft maintenance and work performed at a location other than the Repair Station’s fixed location.
• Supervise the performance of maintenance and ensure that work is performed in accordance with Repair Station / Quality Manual, Site Operating Procedures and FARs.
• Oversee and manage the resources to maximize productivity and minimize DOI.
• Submit requests for engineering support (REDs, RFEs, SRPSAs and installs) in direct support of operations for all product lines as required.
• Act on behalf of Customer Project Manager during absence if required.
• Support UMT, including coordination of tooling and parts, scheduling personnel, and aircraft return‑to‑service.
• Administer team‑related policies & procedures.
• Manage time‑keeping system to ensure employee hours are accurate, and track attendance.
• Coordinate technical shop‑floor issues, such as engineering, specialized tooling requirements, etc.
• Facilitate DMM meetings with all departments & shops.
• Monitor housing and facilities for compliance with 14 CFR 145.103 and report any insufficiency.
• Identify and communicate best practices and champion continuous improvement initiatives.
• Engage in BAS Network Database and transfer SAP Work Orders into database.
• Engage in BAS Network Reporting (Shop Floor Efficiency).

• A minimum of 3 years of experience in performing aircraft heavy/line maintenance.
• A minimum of 2 years of leadership / supervisory or lead experience (Aircraft Maintenance preferred).
• A&P Certificate or otherwise appropriately certificated under FAR part 65.
• Working knowledge of applicable Federal Aviation Regulations (part 91, 121, 135 and 145).
• Working knowledge of aircraft maintenance inspection programs for jet aircraft.
• Working knowledge of Environmental, Health & Safety rules and regulations as they apply to workplace safety and environmental aspects of aircraft maintenance operations.
• Interpersonal skills necessary to develop and maintain effective working relationships with employees, customers, all levels of management team, and other departments.
• Customer service skills necessary to modify communication, tone and presentation to defuse crisis situations with internal and external customers and maintain mutually beneficial customer relations.
• Strong leadership and coaching skills with the ability to develop people and build a strong team.
• Strong verbal and written…