Customer Project Manager

Customer Project Manager role at Bombardier

At Bombardier, we design, build and maintain the world’s peak‑performing aircraft for discerning people and businesses, governments and militaries. We set the highest standards by putting our people at the heart of everything and defining excellence, together. Working here means operating at the highest level; every day you are part of a team that delivers superior experiences and products, pushing the boundaries of what is possible.

By prioritizing employee growth and development we empower everyone to reach their full potential on their own terms, because the best work happens when you are free to be yourself and share your unique expertise.

• Insurance plans (Dental, medical, life insurance, disability, and more)
• Competitive base salary
• Retirement savings plan
• Employee Assistance Program
• Tele Health Program

In your role, you will:

• Adhere to Bombardier General Work Requirements.
• Serve as the customer primary point‑of‑contact in daily communications, coordinating and following up on items such as time/labor/material quotes, preliminary invoices, progress updates, customer approval and debrief on work packages, resolution of squawks, and warranty issues. Upsell additional work to the Customer.
• Perform project‑management duties for multiple aircraft including identification of potential risks and management of constraints. Price codes, work orders, review labor charges, builds, and deliver Pro Forma invoice to Customer.
• Execute and maintain schedule through aircraft delivery and follow‑up, monitoring and overseeing workflow to ensure work package is on schedule and within budget, including shop floor efficiency.
• Facilitate status meetings with all departments and shops; update daily reports on status of aircraft.
• Assist and coordinate special programs (e.g., Smart Parts, ESP, MSP, Honeywell, and Warranty) with Planning, Invoice Analysts and Materials.
• Review, approve, and sign final customer invoices as needed, reviewing margin analysis, warranty negotiations, and revisions of service orders (SVOs).
• Perform post‑work‑package activities (e.g., customer follow‑up calls, resolve customer issues after departure).
• Responsible for meeting or exceeding facility financial objectives on all projects. Issue and collect DPRs, review payment terms with Customer.

• Minimum 5 years of experience in an aircraft maintenance environment or substantial similar experience.
• Minimum 2 years of customer project‑management experience, or 2 years of supervisory or lead experience, or substantial similar experience.
• Working knowledge of regulatory governance FAA, EASA, or Transport Canada (e.g., Part 91, 121, 135 & 145).
• Working knowledge of aircraft maintenance inspection programs.
• Working knowledge of Environmental, Health & Safety rules and regulations as they apply to workplace safety and environmental aspects of aircraft maintenance operations.
• Interpersonal skills necessary to develop and maintain effective working relationships with employees, customers, all levels of management team, and other departments.
• Customer service skills necessary to modify communication, tone, and presentation to defuse crisis situations with internal and external customers and maintain mutually beneficial customer relations.
• Strong verbal and written communication skills.
• Planning and organization skills necessary to plan, prioritize and coordinate workload within a multiple project setting.
• Computer skills necessary to learn and/or operate word processing, spreadsheet, database, presentation, project, email and web‑based applications and operating systems used to manage maintenance work.
• 4‑year college degree (preferred).
• A&P license or otherwise appropriately certificated under FAR Part 65 (preferred).
• Ability to demonstrate strong leadership and coaching skills with the ability to develop people and build a strong team.
• Working knowledge of SAP and Pivotal maintenance transactions.
• Working knowledge of ISO/ISO/OHSAS management system and resources.
• Basic acumen of accounting and budgeting principles necessary to read and interpret…